Hi Reywob,

The tickets will be linked soon, you will have full visibility of these shortly.

Thanks

Dan
Coms

Hi All,

Just a quick note to say the Myaccount issue has been fully resolved. If you have any trouble logging in, drop me a PM and I will be able to resolve for you.

Thanks

Dan
Coms

So I should be able to create a ticket and it wont just vanish after a while?

The myaccount page has had issues since it came back as coms. Lets hope it is fixed this time.

In reply to a post by DanComs:

Hi All,

Just a quick note to say the Myaccount issue has been fully resolved. If you have any trouble logging in, drop me a PM and I will be able to resolve for you.

Thanks

Dan
Coms

Can you login BEFORE you have migrated?

I am using my "old" adsl24 details and get "login incorrect"

Thank you Dan for sorting mine out,i'm not migrated fully yet,i can login to my Coms account.

In reply to a post by My_brain_hurts:

Thanks for the reply Paul but I never call help lines due to their cost, I feel it is fundamentaly wrong to charge a customer to put a fault right that has been caused by the supplier, period.

The bottom line is that for ages my broadband has been good, now a few days after being changed to your new super duper network it's dying bit by bit.

And worse, I find I'm connected to Talktalk who are owned by.... wait for it, Tiscali. The last time I dealt with them was by a Court Order.

Not amused.

01457 is a geographic number, so it is only a standard number, so will be free if you got free calls on your home phone or with your mobile talk minutes.

Talk Talk took over Tiscali, not the other way around, both as bad as each other mind you, they made a good pair.

In reply to a post by ukwoody:

Firstly get your facts right. Talktalk Business own Tiscali uk not the otherway round. Our traffic is separated from theirs a bit like having two separate cables in the same conduit.
To refuse to call any support line especially when charged at normal rates is plain stupid and arrogant. It would be extremely hard for anyone to totally resolve speed issues by forum alone, it could go on for days waiting for each other to reply.

I started on the internet about 25 years ago in the days of Cix and BBs etc. Apart from a very brief spell with AOL when it was free( gosh, Joanna Lumleys sultry voice saying "You've got mail!" Still makes me shudder) I have always been with small isps. I rarely change unless they get taken over and service goes downhill. I like to be able to speak to a small knowledgable team who value my business. Ive had just 4 isps in the last 20 years including the last 12 months with Adsl24. I dont like the big boys either.

But do your reasearch, Coms are now a revitalised growing company led by some well respected people in the industry. It appears Paul has been round for while and only just recently joined them. He will be VERY aware of how Tiscali and the likes worked. The company is growing but seem determined to grow whilst maintaining loyalty and customer service.

So far Paul has been very helpful and pretty honest and open too. I most certainly do not want to see a deterioration in speeds, or CS. But so far they have been very fair with us giving us more for our money. They cant really afford to lose many of us either.

Lets give them a chance, if after a few weeks of poor speeds and bad CS we all leave, then they only have themselves to blame, but looking at their profile and recent investments Just for once I have a feeling most of us will be better off, certainly although details are sparse they own their own carrier grade network and have invested very large sums in it.

If they are [censored], then I will also be an early leaver.

(Paul if you can now just send that £500 you offered me to write this Ill be very happy. JOKE!)

Woody
Cant believe the word cr*p is censored!

Wow, calm down.


I am glad I am not with ADSl24 now, no way would I stay with a provider that puts me onto Talk Talk system. I hope Coms, made it clear to people when they took over what they was going to do, because I think migrating from Cable and wireless network, would be easier than migrating from Talk Talk. Saying that, it is still only SMPF with coms i presume, so easy enough to leave if required.

I saw no significant changes for 10 days after the switch to the new Coms IP, but sometime over the past 24 hours the up and downstream SNR has changed from the usual 6db to 12db. Download reduced from 14MB/s to 10.4MB/s and upload from .86MB/s to .78MB/s.

Submitted a ticket at 2pm and will see how long it takes to fix.

Same here.

I was on ADSL24's Complete 50+ service which used Talk Talk equipment at the exchange, so the switchover to Coms was seamless (apart from the appalling speeds that everyone suffered from last weekend).

Today however, my router connection has dropped from 12Mbit to 8Mbit and my downstream SNR has gone from 6dB to 12dB.

I sent a PM on these forums to Dan asking for my target SNR to be set back to 6db... I have received no reply. I'm not a happy chappy right now.

Anyone know why they are changing peoples target SNR from a sensible 6db to an unnecessary 12dB?

Once we can change our own line profile it should be fixed