Ticket reply received this morning. SNR has been reset to 6db down/9db up.

Current download speed is around 15MB/s, which is faster than it was before the drop. Upload speed restored to the usual .86MB/s.

I actually got a courtesy call from COMS today asking if everything was ok. It seems they are having a few problems with upstream speed which they are working on.

This info was mentioned after I told them that although my downstream speed had improved my upstream had dropped from 1200 Kbps with ADSL24 to 803 Kbps with COMS.

The call was a nice gesture though so it gives me a bit of hope that COMS are trying to improve things.

Well I got my MAC code and signed up with Plusnet, emailed Coms and explained I would be connected by 13th February. I got a reply email saying thanks and it would be passed to billing yet magically I got the monthly direct debit email even though I'm leaving this week.

That doesn't surprise me Hungry.
I requested my MAC more than a week ago now and after being given the runaround of "it can take up to 5 days" which we know is utter BS I am still waiting.

I have two accounts with Coms, only one of which I can log in to.

I am appalled by their level of support.

Isn't there a 30 day contract?

Also was it the "amended direct debit" email it seems we got at the weekend or an actual bill?

My migration's just gone through; download speed is slightly slower than before (ok with that so long as stable), upload speed is half what is previously was :-/

http://www.thinkbroadband.com/speedtest/results.html...

https://myaccount.coms.com still won't accept my login details, the system the calldesk needed to access is down, but at least they're phoning me back rather than keeping me on hold...

Yes I was on the rolling month contract and my last payment was 22nd January. I emailed coms account department yesterday but am still awaiting a reply

At 17:08 today I found I got disassociated off the authentication server. My sync to the exchange is fine (12 dB in both directions notwithstanding). Spent ages in the support queue so gave up and left a message. At some point I might get my service back.

RWJ

Funny that so did i. Soft reboot didnt work, had to do a hard reboot

Just had the same experience. And their 'status page' - tells you to see Twitter, and links to a non-existent Twitter account.

In the portal I can't open or view tickets - only load a blank 'Tickets' page. So I raised one by phone this morning at 11:45, was told they'd raise it with their supplier (only their supplier's ticket system is also down...) and email it to me. So far nothing by email, or a fix to show tickets in the portal.

I'm moving in 5 months time so was hoping to stay with ADSL24 until then. Now, I'm thinking a migration will be in order...