Could be a router problem or regional perhaps. I use my old trusty Thomson 585 V6,, its syncs better than any others I tried.

Edited by deleted (Tue 18-Feb-14 20:47:46)

So line options are still not back, when are they being restored?

Due on the 14/02 and still no sign of them.

What is the fastest way to get a MAC?

Edited by deleted (Tue 18-Feb-14 20:34:57)

In reply to a post by bodcod:

What is the fastest way to get a MAC?

I rang them on 01457 600024 and requested a MAC. A very nice lady said she would get a MAC sent to me via email and within 30 minutes I received an email with my MAC.

I really can't wait till my migration date which can't come soon enough. I've never had such an appalling service from a broadband provider before and I've experienced lots of issues when I was with Tiscali years ago.

I received an email from them informing me that my CPE is making a large number of requests for a new session and I should check and replace if necessary. If their service stopped dropping and gave me the continuous connection I've paid for then my Customer Provider Equipment wouldn't be requesting a new session... *sigh*.

Despite replacing my router, micro-filter and RJ11 cable I still get much slower speeds than I used to have pre-migration and also continuous drops in connection (up-times averaging 2 mins!) during the times most people usually want to use the internet. However, I seem to get a continuous connection from about 2am to 10am.

It wouldn't surprise me if we are piped through the same network equipment they use for VoIP with priority given to their VoIP customers. Or they just don't have the infrastructure to provide decent broadband.

If anyone here values their sanity and relies on having internet get your MAC now and walk away from Coms.

In reply to a post by ukwoody:

Well I must be honest my connection has "so far" been really good. I did suffer from an altered profile after the switch, but I dropped them a ticket with my router details, and a few hours later it was all changed. TBH I am now getting some of the best speeds I have ever had.

I can't be the only oner surely??

Woody

Although my line profile was already at 12dB and forced down to 9ish with DGTeam firstmware, I've had no serious issues. Just that one slow weekend and also wondering when we can change our own line profiles. Wouldn't mind trying mine on 6dB interleaved (hopefully we can change interleaving as well as target SNR margins).

I've seen ADSL stats (even attenuation) vary between ISPs over the same line (supposedly) many times in the past. We had this with the Murphx move. My Dad was also slammed by TalkTalk and on migrating back to ADSL24, the telephone line got about 3mb rather than 5-6mb and the attenuation shot up. Same line, ISP and package! I'd love to know how that works. From that experience, I'm hesitant to stick all the blame on Coms for "my line syncs at 2mb less" after migration but it still is, of course, their responsibility to resolve the customer's issue. It's not fair on the customer.

The stuff I hear on here doesn't fill me with confidence as I still haven't actually dealt with them myself and I feel that the mass migration had little consideration for customer service. ADSL24 migrated people who volunteered to Murphx to start with to test everything; this on the other hand felt rushed. I also get the impression that they're overloaded with work because of this. I do hope their CS is up to standard as that was the main attraction of ADSL24. They were absolutely brilliant in helping my Dad during the previously mentioned slamming incident where TalkTalk support would send us in circles because none of them knew how to resolve it.

Try to remember one thing. Most forums people only post problems they have. The ones with no issues dont often post. So it can give a skewed perception of something

In reply to a post by bobble_bob:

Try to remember one thing. Most forums people only post problems they have. The ones with no issues dont often post. So it can give a skewed perception of something

So very true, which is why i posted a positive comment. It's good to see some others have had no real probs either. I've been up for 14 days and six hours, and my rate has been absolutely rock steady.

I would however say that it would be nice if Paul were to pop back in and give everyone a frank update on the situation and what Coms are doing behind the scenes, at least it would show they are on the ball, and might put a few kinds at rest.

Oh, and the more that leave the better, less contention for me LOL ( I AM joking!)
Woody

To keep things readable, long threads are closed at around the length this one had reached.

Simple start a part 2 and link back to the post you are replying to, if there is a need to continue the chat.