In reply to a post by vivaciti:

It was only people that we had connecting through the O2 Wholesale network that have had the change as the O2 Wholesale network is being closed down.

this is incorrect
was not on O2 (actually C&W LLU) but got moved yesterday, looks like Daisy for me now

unfortunately speeds ARE UTTERLY DIRE, we are talking 40% drop from pre-change over

I have been a Vivaciti customer for many years but looks like I'll be taking advantage of my 1 month contract soon now

This is NOT incorrect, only O2 connections were moved over no others at all, I can only assume you was on O2 tail. What are your line stats? it may be that yours went onto a 12db SNR, this happened to quite a few connections and the support guys have been busy getting the profiles reset back to 6 or 9 db depending on what they need.
Raise a support ticket and we can get yours changed for you.

Is there a reason they got reset to 12db as this happened on coms with many users after the migration

Edited by bobble_bob (Fri 21-Feb-14 17:29:55)

Looks like some exchange equipment defaults to 12db, although its an easy change for us.

Phew.

Hi

I'm a Vivaciti customer, I was on the 02 and got moved yesterday. I had a new snr of 13.5 after the changeover. It has been reset to 7.00 which is fine. Whilst the download speed is now where it was before the upload is poor because the package is now 1MB up instead of the old 1.3MB. This comes despite the original change to network service email stating "There is no change to the package you are currently on".

Whilst Vivaciti acted very quick on getting the snr changed the upload speed issue is a major one and having just had a look around at alternatives it seems there is very little choice out there. Is having a 1.3MB up speed too much to ask for, it seems that it is. Download speeds always seem to hog the headlines, up speeds are like some poor relation. I may add that up to this point I've always been pleased with Vivaciti, seems like their hands are tied and nothing can be done. I'm just not interested in the likes of Talk Talk, BT and Sky, you cant even get Sky without having a phone line package as well.

Edited by andi47 (Fri 21-Feb-14 19:25:14)

In reply to a post by vivaciti:

This is NOT incorrect, only O2 connections were moved over no others at all

OK so as a Vivaciti customer since at least 2007 I'm obviously lying through my teeth, thanks for that

I was on Entanet and now on Daisy but I can't prove it now, however this looks to me like a badly planned (rushed?) change, poorly communicated without any clear back out plan

a stable CONNECTION matters to me more than anything else - hence I will never tie in under contract, it is previous ISP experiences that have taught me this lesson

the good news is that they are slamming fibre cabinets in all around here so by summer I'll have alternatives (other than the idiots at Virgin) as it seems that Vivaciti have lost their key differentiation, maybe they are too big nowadays to care?

Isn't that a bit strong? He isn't saying you haven't got a problem. He isn't saying you are lying through your teeth. He's saying that only O2 DSLAM connections were moved.

There are two probabilities.

1) You were mistaken about your connection being on C & W.
2) Someone has messed up specifically with your account and you have been moved when you shouldn't have been.

Have you raised a ticket as requested, and has there been a response?

What has Entanet got to do with it?

I am sorry you are not happy, this was not rushed, if you log into your client area you can see the communications that was sent, have you got an old email address, and have you checked your spam folder?

There is no backout plan as your exchange service was connected through O2 wholesale and as you will know from others on here and from the forum news itself the O2 Wholesale network is being closed down and there is nothing anyone can do to stop this.

No one is saying you are lying at all you are just mistaken, if your username realm before the change was an LLU service and was @vivacity.com then that was through O2 Wholesale.

In reply to a post by RobertoS:

What has Entanet got to do with it?

Their network was used by vivaciti and other isp's to deliver o2wholesale services they where one of the 02 wholesalers like daisy was too, The OP will of noticed that they no longer are connecting to one of enta's LNS 's if they have done a tracert since they think their service was changed

Edited by tommy45 (Sat 22-Feb-14 16:08:04)