In reply to a post by RobertoS:

Isn't that a bit strong? He isn't saying you haven't got a problem. He isn't saying you are lying through your teeth. He's saying that only O2 DSLAM connections were moved.

no he stated that I was wrong without knowing the facts

1) You were mistaken about your connection being on C & W.

unlikely as C&W is my voice provider and that's still working OK

2) Someone has messed up specifically with your account and you have been moved when you shouldn't have been.

then it can be moved back

Have you raised a ticket as requested, and has there been a response?

yes from some "organisation called "J and V Data Services Ltd " whoever they are????
anyway they claim that that they can't see my line stats, doesn't hold out much hope does it?

shame after so many years but this has all the hallmarks of a unplanned / rushed change (you know without good change control, risk mitigation, back out plans . . . things I know all about)

as I said stability is my prime concern so this begins to look like a migration will be required for me, not good after many happy years as a customer

A quick google reveals

J and V Data Services Ltd T/A Vivaciti

Rented backhaul is not the same as "being with".

Who are J and V Data Services Ltd. Vivaciti aquired?

About J V Data Services Limited
J V Data Services Limited was set up on 15 Feb 2011 in Essex. Its current status is listed as "Dissolved" and it had one director at the time it closed. Its founding director was Mr K**l P***t. J V Data Services Limited has no subsidiaries.

I just opened a ticket to this effect and got a reply within 5 mins saying it is the parent company of Vivaciti and just an admin change, by Karl. So maybe it has been undissolved?

Or maybe part of a tangled web?

You missed out the "&"

Companies House shows

J AND V DATA SERVICES LTD
...Company No. 08555127

Status: Active
Date of Incorporation: 04/06/2013

Ah yes, I somehow flipped to

J V DATA SERVICES LIMITED
Company No. 07530003

Status: Dissolved 06/08/2013
Date of Incorporation: 15/02/2011

I must have been confused

In reply to a post by andi47:

I'm a Vivaciti customer, I was on the 02 and got moved yesterday. I had a new snr of 13.5 after the changeover. It has been reset to 7.00 which is fine. Whilst the download speed is now where it was before the upload is poor because the package is now 1MB up instead of the old 1.3MB...Is having a 1.3MB up speed too much to ask for, it seems that it is. Download speeds always seem to hog the headlines, up speeds are like some poor relation

Yes, I'd become rather used to the 1.3mbps up speed. Now, after the SNR was reset, I'm getting 679kbps, which is better than the 519kbps I was getting before. I'd happily drop a couple of mbps on download to get my old upload speed back, though.