Snap....

but what I posted would be the cause *if* it was happening.

Matt

just an update karl phoned me this morning and advised me on my problem of disconnections it was my adsl face plate causing noise on line so hopefully my internet will stay on WELL DONE KARL SPOT ON

In reply to a post by partial:

The Vivaciti website is compromised with malware.

Had this via google a few weeks ago, flagged up in Kaspersky. Eventually found out that apparently it specifically affects people who use Open DNS (which I also use). I don't know how true that is, I'm no expert with such matters. Email links and typing directing into browser are fine my end.

Any idea how to contact Vivaciti support?

My ADSL is down the day after it got installed yesterday (had to move from BE who are closing and were excellent). The problem seems to be with the ADSL - it does not sync at all, no up/down speed or SNR.

I call Vivaciti phone number (0800 091 1797/01702 410 043) and go through to tech support options 4,2 and after taking my phone number, get told by a person that the support number is redirected out of working hours (its saturday afternoon) - to some other ISP and they are not able to help me as I am a vivaciti customer?

Was told to call sales, which just rings/voice mail.

My line is vivaciti.co.uk, ADSL business pro unlimited, with Daisy appearing on the traceroutes.

Looks like support is only in business hours and so my line would be down all weekend.

Am able to login to control panel, and submit a support ticket - but no one is going to be reading it anytime soon?

If you considering joining, looks like support is non-existant good out of office hours then, and that is support for a more expensive business ADSL connection. Only been with them one day but regretting it.

Hi,
If you have enhanced care on your line you would have been given a different telephone number to call for out of hours support, if you don't have this to hand drop me a PM with your enhanced care ref number and I can get a call to you arranged.
The support option you went through is for Enta connections, your support option should be Option 4 and then Option 1, support for standard care is Monday to Friday 09:00 - 19:30 and Saturday 09:30 - 17:30

Post deleted by bernado