OK, then it would seem it may be a DNS issue, just to make sure the first was not a fluke, try to ping: 212.58.246.104
If this responds as well then its a dns issue, what is the OS of the machine you are using?

No I can't ping that form cmd-on the winmtr traceroute it posts pretty much the same data as the bbc traceoroute i posted. My main machine uses win 7 64bit, but i have also tried an old xp machine and iphone through wireless all the same. I have also tried a netgear router but using asus router at the moment. same results

Mine is fine too, and I have been using Opendns for several years now without problems.

Still no connections and now the router cannot resolve any hostnames or numbers other than the isp gateway. Support have been very friendly just to be clear, but this has now been escalated to level 2. Very frustrating but one must try to be calm,

Siamanti

Has your connection ever worked on coms?

Never properly but once it stuttered for an hour

After nearly four days of no connection I am finally online touch wood it remains though. Congratulations, to Vi... ( don't know if I should use his full name)
from support who suggested to try another block of IPs. It did the trick, I am just bemused that it took four days for such a simple solution to be suggested. Anyway, I hope this is it for the moment but will keep you posted. I will also send an email to the coms director for to praise this individual. If anyone has any knowledge why the old ip stack did not work, I would like to learn.

Thanks for all replies and I hope I don't have to update on that thread, again