I was just about to post that I am still limited to 350k. I have put things in motion to get my MAC code. I specifically stated I was leaving because I believed they are throttling usenet. The reply I got was basically "sorry you are leaving, we will get your MAC code shortly". Pretty amazed they didn't even make an attempt to keep a customer that has been using the same service for 7 years.

maybe someone's working late at coms hq?

In reply to a post by charmingcharlie:

I have been looking at Xilo and so far they seem perfect and tick pretty much all the boxes. The only black mark I can think of so far is that they require a 12 month contract period which is always something I have tried to avoid.

That's true for FTTC.
However their website says all their ADSL services are on a 1 month contract. Mine certainly was.

In reply to a post by charmingcharlie:

The only black mark I can think of so far is that they require a 12 month contract period which is always something I have tried to avoid.

If FTTC yes, but that's due to the wholesale terms..

All other broadband services are month by month.

Matt

Just noticed the throttling myself now, wondered why an 11GB download was not complete in the usual time. I get 9mb/sec usually so it's pretty quick - yep throttled to 450k/sec.
Going to give it a week then i'm requesting a MAC if it continues.

Where are people moving to at the moment?

Edited by Lucifa42 (Mon 17-Mar-14 20:19:43)

Ive sent a PM to PaulComs see what he says about it

Doesnt bother me too much as i only download a few things a week via usenet, but its principle really. Whether they have done this to try and tackle the packetloss issue i dunno

Edited by bobble_bob (Mon 17-Mar-14 23:03:56)

This is happening to me too. Really annoys me considering ADSL24 was as close to perfect as I'd seen from an ISP and now Coms have ballsed it all up. Xilo is the one people recommend then for unshaped, unthrottled fibre?

After a very long time with ADSL24 and Enta before that I'm getting traffic shaping on usenet so looks like I will be moving on, its such a shame, thinking of xilo now. Been with ADSL24 and great support for more years than I can remember, now its come to an end, Coms its on a route to ruin, sad really :/

Let us know what PaulComs says.

How do you request a MAC code? Just submit a ticket in control panel or do you have to ring them up? I could have swore ADSL24 had an option in the control panel to request one.

The throttling of torrent speeds doesn't bother me at peak times but tonight it effected my online gaming..fifa clubs on X1 was almost unplayable until literally bang on 10pm when it mysteriously became stable again. If this continues, I too will probably move to Xilo.

The throttling is now gone up (!) to 450k/sec for me tonight. Still unacceptable. If they'd announced that they were going to do this it wouldn't be as bad, slightly, but nothing but a wall of silence from coms...

I had a look at Xilo's page and according to their broadband checker, I'll only get an estimated 1Mb down and 1.4Mb up speeds. I currently get about 6 or 7Mb down and 800k up.. Plus I see its BT IPstream... when I last had to look at broadband providers, I'm sure they were pretty [censored]. Mind you, things have moved on somewhat I guess. The last I heard ADSL24 had moved from Entanet to Murphx although that was a while ago too. Unless there's something wrong with my broadband, I don't pay much attention to whats going on!

I've also been looking at Vivaciti as they seem to be offering roughly what ADSL24 used to, although I can find no mention of throttling...