Hi Shroompicker

Having seen your comment I'd like to have the right of reply if I may.

Communicating that a trial period to diagnose problems is also a dilemma. Perhaps we got this wrong but we haven't committed a serious crime or acted in a way to try and annoy customers.

Just to repeat my earlier message, in response to complaints about packet loss we had to do something in order to find a fix. Rather than panicking, we have been able to collect real data from users and combine with DPI data to eventually draw some conclusions and corrective action.
For what its worth we have seen improvements (FIFA users apart) so a judgement on whether we were right or wrong may continue. The easy answer is to chuck more bandwidth at the problem, we tried that and it didn't address the root cause.

It was, and is, my responsibility ultimately to decide on communicating what we are doing on the network. I'll accept any criticism and take it on the chin. It is also my responsibility to ensure that we have a network that supports the many not the few.
I'm delighted that a really interesting debate has opened up especially with the news from TT about their usage hitting 1Tbps. Usage of bandwidth will continue to rise as more applications and services become available.The challenge for ISP's is to continue providing a service that consumers are willing to pay for and as with any commercial enterprise it also cannot be a loss making service or you cease to exist.

I've also seen other comments that service from ADSL24 from say 3 years ago isnt the same as it is today but neither is the volume of data that users are consuming. I would like to think that we have got priorities right in terms of making sure that wherever possible real time applications such as Voice and streaming services such as Netflix are given priority in the network.

Thanks
Paul

Hi Pindi

Can you PM me with your details and we'll take a look at your service. Are you having issues with any other programs or is it just FIFA?

Thanks,
Paul

In reply to a post by PaulComs:

Hi Shroompicker

Having seen your comment I'd like to have the right of reply if I may.

Communicating that a trial period to diagnose problems is also a dilemma. Perhaps we got this wrong but we haven't committed a serious crime or acted in a way to try and annoy customers.

Just to repeat my earlier message, in response to complaints about packet loss we had to do something in order to find a fix. Rather than panicking, we have been able to collect real data from users and combine with DPI data to eventually draw some conclusions and corrective action.
For what its worth we have seen improvements (FIFA users apart) so a judgement on whether we were right or wrong may continue. The easy answer is to chuck more bandwidth at the problem, we tried that and it didn't address the root cause.

It was, and is, my responsibility ultimately to decide on communicating what we are doing on the network. I'll accept any criticism and take it on the chin. It is also my responsibility to ensure that we have a network that supports the many not the few.
I'm delighted that a really interesting debate has opened up especially with the news from TT about their usage hitting 1Tbps. Usage of bandwidth will continue to rise as more applications and services become available.The challenge for ISP's is to continue providing a service that consumers are willing to pay for and as with any commercial enterprise it also cannot be a loss making service or you cease to exist.

I've also seen other comments that service from ADSL24 from say 3 years ago isnt the same as it is today but neither is the volume of data that users are consuming. I would like to think that we have got priorities right in terms of making sure that wherever possible real time applications such as Voice and streaming services such as Netflix are given priority in the network.

Thanks
Paul

No you haven't committed a serious crime, but please don't try to mitigate by telling us to have some perspective - don't appreciate that from you.

I have exchanged several emails with your CS and performed multiple line tests since Sunday and generally faffed about trying to get to the bottom of it, and not even your CS seemingly were aware of the testing. I and many others could have been saved a lot of bother.

Why on earth did COMS increase monthly peak allowance from 100 to 500GB on my tariff and extend the off peak times to more accounts if your networks are so squeezed? Defies all logic.

"As promised there are no changes to your price or contract and your service won�t be downgraded in any way."

It's pretty apparent quite the opposite can be expected.

It isn't necessary to quote complete posts when Replying. In Flat mode which a large proportion of posters use it is quite irritating, and even in Threaded mode the link in the header takes you to the relevant post, if needed.

oopsies, sorry about that.

No problem .

If you just want a bit of quote, you can of course remove some of what's inside the quote after pressing the button. Or add q and /q tags within it to answer point by point, which sometimes is actually a good idea when replying to a long complex post.

Have you tried other multi player games to see if those have issues?

Also if xbox one run the speed test in settings see what you get

Edited by bobble_bob (Wed 19-Mar-14 20:01:18)

In reply to a post by Shroompicker:

No you haven't committed a serious crime, but please don't try to mitigate by telling us to have some perspective - don't appreciate that from you.
... and not even your CS seemingly were aware of the testing. I and many others could have been saved a lot of bother.

Why on earth did COMS increase monthly peak allowance from 100 to 500GB on my tariff and extend the off peak times to more accounts if your networks are so squeezed? Defies all logic.

"As promised there are no changes to your price or contract and your service won�t be downgraded in any way."

It's pretty apparent quite the opposite can be expected.

Generally +1 this.
Are there details somewhere as to which tariffs had their monthly peak allowance raised?
I was not aware of this. I was on 30Gb peak monthly and still am as far as I am aware... I knew about them extending off peak starting from 8pm... no wonder Coms are having problems if they gave the higher peak caps a free upgrade! Without serious infrastructure upgrades, thats almost asking for trouble.

Both Titanfall and Fifa are unplayable tonight due to the lag spikes I'm getting. Was playing TF fine at 5pm however trying at 8pm and the lag is unbearable. Doing the Xbox One connection tests multiple times and the problem seems to be the upload with 22% packet loss on one test and speed showing at less than half of what it is. The download speed is also showing at less than half of my synch rate.

Edited by deleted (Wed 19-Mar-14 20:35:24)

I get 5% packet loss and full speeds, just testing Forza now but suspect it will be ok. The server used to test is in America so slow pings/packetloss probably expected, but not 22%.

What do your BQM logs show?

Seems they adjusted the throttle aswell as getting 100kbps on usenet

Edited by bobble_bob (Wed 19-Mar-14 20:37:23)