Hi Shroompicker
Having seen your comment I'd like to have the right of reply if I may.
Communicating that a trial period to diagnose problems is also a dilemma. Perhaps we got this wrong but we haven't committed a serious crime or acted in a way to try and annoy customers.
Just to repeat my earlier message, in response to complaints about packet loss we had to do something in order to find a fix. Rather than panicking, we have been able to collect real data from users and combine with DPI data to eventually draw some conclusions and corrective action.
For what its worth we have seen improvements (FIFA users apart) so a judgement on whether we were right or wrong may continue. The easy answer is to chuck more bandwidth at the problem, we tried that and it didn't address the root cause.
It was, and is, my responsibility ultimately to decide on communicating what we are doing on the network. I'll accept any criticism and take it on the chin. It is also my responsibility to ensure that we have a network that supports the many not the few.
I'm delighted that a really interesting debate has opened up especially with the news from TT about their usage hitting 1Tbps. Usage of bandwidth will continue to rise as more applications and services become available.The challenge for ISP's is to continue providing a service that consumers are willing to pay for and as with any commercial enterprise it also cannot be a loss making service or you cease to exist.
I've also seen other comments that service from ADSL24 from say 3 years ago isnt the same as it is today but neither is the volume of data that users are consuming. I would like to think that we have got priorities right in terms of making sure that wherever possible real time applications such as Voice and streaming services such as Netflix are given priority in the network.
Thanks
Paul
Hold on, I got told (and you have it recorded) that NOTHING would change [and you stated as such as others have mentioned] when I swapped over to coms (I asked about throttling etc) on a new contract to get the limitless cap, mainly as we both work at home and I need the B/W sometimes as our work install sets are >1G and the kids now love netflix :-/
But something has changed, it seems as you purchased a company without realising the ramifications, or just did it anyway knowing you could not handle the thruput of adsl24 added to yours. You must have known the b/w that adsl used on a daily and nightly bases.
You must in all your time as an isp seen what happens + all the complaints when these sort of things are not communicated clearly, you must have known people would notice when you 'appear' to stealth throttling in.
So now am i locked into a 12 month contract with worse service that I had before?
Edited by deleted (Wed 19-Mar-14 21:41:38)
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