In reply to a post by aibreeze:

http://www.thinkbroadband.com/ping/share/d5913bcd129...

Off to a good start!

I changed to opendns on my router a few weeks ago after arguing with the customer support reps (moaning it was not at there end) - I then connected thru my work vpn and it all worked.. funny that.

Yeah I rang them up with my problems and they are trying to get me to agree to a time slot for them to send an engineer over.. pretty poor tbh.

Your IP isnt pingable, thats why. Change it in the router

Paul,
you know what ADSL24 worked just fine with out traffic management, so why you feel the need now to have it baffles me.

I am not alone in being pretty disgusted in the sneaky way this has been put through even though we were assured that nothing would change when you took over ADSL24.

I guess many people won't be waiting to see if you get the right profile for you shaping but will simply walk with their mac's.

I for one am pretty sad and disgusted that

A. You broke you promise about no changes.
B. You did not have the courtesy to inform us of this Pilot
C. Let us feel like idiots checking all our connections and testing everything when you could have given us a simple head up.

Sneaky back door policy like this hardly make you endearing to your paying customers who always had excellent service from ADSL24

I for one am really not happy about this!!

Steve

I've been with adsl24 for over four years and have had an exceptional service. There are better value packages out there but I didn't mind paying the extra for bandwidth when I needed. Now today I see a rare occasion where I try to torrent something and I'm getting throttled to the hilt. What's the point me paying a premium for this?
https://dl.dropboxusercontent.com/u/7430695/ISP.jpg

adsl24 sort of had traffic management by having peak ending at midnight on Home packages, that kept people from downloading the internet during a busy time for the network. Coms may have shot themselves in the foot by ending peak usage at 8pm as it seems thats when the problems start

Edited by bobble_bob (Wed 19-Mar-14 22:32:57)

The main problems are with FIFA although I've had issues with Titanfall too. Dunno about any others, those are the only two I play online. Usenet is down to 115kbps. Ridiculous. I've requested my MAC code and I'll be looking elsewhere.

I'm down to Plusnet or Xilo. Which would you guys recommend? Plusnet state they do not shape traffic on their unlimited packages and that I will get full line speed on all traffic at all times (barring the usual slowdown that may come with congestion/regular issues etc). So yeah, Plusnet or Xilo?

In reply to a post by aibreeze:

http://www.thinkbroadband.com/ping/share/d5913bcd129...

Off to a good start!

That link doesn't work.

In reply to a post by stevepressman:

Paul,
you know what ADSL24 worked just fine with out traffic management, so why you feel the need now to have it baffles me.

I am not alone in being pretty disgusted in the sneaky way this has been put through even though we were assured that nothing would change when you took over ADSL24.

+1

In reply to a post by joper_90:

So now am i locked into a 12 month contract with worse service that I had before?

I would seriously hope not!
When I signed up for ADSL24 it was a monthly contract. Nowhere in that letter that was sent did it say that as soon as Coms takeover, you're locked into a 12 month contract. Then again, it did say the broadband wouldn't be adversely affected yet they've just introduced throttling and only admitted so(in a public forum. no official annouincement) when people were reporting problems. Myself included.

When I requested my MAC, the customer support rep said nothing about 12 month contracts.
I see from the shambles that is the Coms website, the broadband contracts are 12 month, so hopefully the 12 month contract only applies to new Coms signups. It'd better or trading standards will be getting a call...

Edited by deleted (Wed 19-Mar-14 22:56:54)