Sunday 11am... Torrents seemingly being throttled down to 450k/sec.

I guess they extended the times of the throttling, probably to the whole of off peak now... again without informing the customer base. A little communication can go a long way to appease users.

That was one good thing about ADSL24 in the early days, they used to be so open about what they were doing and any problems that were occurring. The old forum was one of the things that made me choose ADSL24 in the first place. Sure, it may have looked on the surface like a lot of users complaining and whining about things but there was often valuable info and tips on setting your router to maximise speeds etc etc.
Now it seems, like most companies nowadays, that all Coms want is your money and treat the customers like "useless eaters" who know nothing about anything.

I had no problems last night at least on Titanfall, haven't tried Fifa since Wednesday.

An open letter to Paul Richens Operation Director of Coms.plc
Having been a very happy customer of ADSL since virtually the very beginning and now having been bought by Coms.plc who promised us the following
1. The same if not better service than ADSL24 (WRONG) Speeds dropped immediately!
2. The same price per month as ADSL24 (WRONG) Cost per month went up!
3. The same terms and conditions as ADSL24 (WRONG) I am now capped between 16.00 to 01.00 daily and deep joy the WHOLE of the weekend! (wow impressive for nearly 40 quid a month!)
Now in the English dictionary the word �unlimited� is very well documented (except if you are an accountant or solicitor doing the small print for rogue internet companies, then it means whatever they choose it to).
Why am I being capped? I have no idea? Have I received any communications from your company informing me that I may have been a �naughty boy� and exceeded your designated amount which in fact can�t exist if I am on the same contract as promised on your web site to all ADSL24 customers? In fact how much in the way of communications have I received? One rather vague flyer over the Christmas period and an email sometime in November/December that I would slowly turn green?
So here I am paying an your Internet Company £40 pound a month for a service that is 90% below par (therefore my bill should be about 50 pence a month (plus VAT) I am looking forward to receiving your green Coms plc ISDN modem so I can really get up to speed.
Basically you have no concept of what a modern Internet Company is or what its Customers need. Nor do you even comprehend what Public Relations stands for! (I am available on a Thursday afternoon to drop by and explain the simple concepts like �Dear Sir, sorry, etc�? After all what else will I be doing with �Dialup Coms.plc� service?
Even your support staff whilst trying to be helpful have no idea why this is happening and are getting hammered by rightly indignant customers, The best they can do is offer you a MAC code.
This all reminds me of a certain Gerald Ratner whose chain of jewelry shops disappeared down the tubes after saying, and I quote "because it's total [censored]." If that is censored or you have never heard of that company then you can read it at this link (assuming your weekend 56k speed with Coms plc will get you there���
http://en.wikipedia.org/wiki/Gerald_Ratner
Me thinks you had better start learning to treat your customers with a little more respect and increase your PR and level of service because at the moment you are selling the proverbial pile of effluent and have the nerve to call yourselves an Internet provider? plus you want to charge me 40 quid a month? Get real!!!

Katzo the Coms plc Dialup Kitty.

Edited by deleted (Sun 23-Mar-14 15:11:10)

Katzo the Coms plc Dialup Guinea Pig*

Fixed it for you.

I think that's my biggest issue outside of the ironic communication issue.. over the last two weeks I feel like a Guinea Pig for their service. Regardless though, they took over a company that had a fantastic reputation for their service and they've had a lot to live up to. The nice guy in me sympathizes with them as I'm sure they didn't want these issues just as much as I don't but the bottom line for me is that their service is nowhere near up to the standard I've been used to for for the last 5+ years and I'll be glad once my migration is complete and hopefully can go back to non throttled connection and not having to time my gaming sessions around my dodgy internet service.

Edited by deleted (Sun 23-Mar-14 13:46:46)

Hi Aibreeze
What really gets my goat is the lies or if Paul Richens Operation Director wants me to put it another way "they are being liberal with the truth" ie I feel like a mushroom, kept in the dark and regularly having manure tipped on my head! Come on Coms plc�����try being honest for once.

This company should not be in the communications industry. My contact states unlimited I have not renewed or ever received and differing terms and conditions from this company.

Never have I received email from this bunch. I don't even know where my monthly bill is? Have I received any notification of when its due? NO. This company has no idea what it is doing.

Like you jumping ship is the only option but as I admit I am a heavy user (hence joining James and ADSL24) where to I jump top? Most customers paid the premium price to enjoy the superb service ADSL24 offered me
.
In the meantime I think my Coms plc piece of string has dried out and need watering to increase speed.

Does Coms really stand for Cowboys Operating Manual Services? Anyone come up with a a better set After all we are not doing anything whilst Coms has to my knowledge screwed done Ports 119 80 23 563 and whatever you guys have found until 01.00 Monday morning. Ridiculous and a joke!

So guys where does the Katzo Kitty jump to? All ideas welcome

Seriously.......where do I go to find an honest reliable Internet provider? You know a company that can understand the English definition of �Unlimited� �Service� etc

My contact states unlimited I have not renewed or ever received and differing terms and conditions from this company.

By the definition of unlimited we still are on unlimited usage. They havent block p2p/usenet, just throttled it, but its still unlimited

But i agree that more communication is needed

I noticed my torrents stuck at 450kb/sec today and googled "coms torrent throttling" and this came up.

I've had countless problems with coms since this swap over. I can't login to my account, the password reset feature sends me a new password which also doesn't work, 2 outtages and now this. I'm moving house in a couple of months so can't even request a MAC!

Well their unlimited dsl service has a usage limit of 1000gb so isn't unlimited. Being honest I can't see many people going over that cap in a month but they shouldn't call their service unlimited when it has a limit.

Edited by deleted (Sun 23-Mar-14 14:48:49)

You can use this website and it's free tools to check anything about speed on the Internet, yo do need Java installed to use it though and if you use peerblock you'll need to turn that off before you run the tests!!


http://broadband.mpi-sws.org/transparency/bttest.php


Steve

o2 do the same. Unlimited calls and texts but it isnt.

Think its more to protect again someone just sending out spam messages than anything.