Thanks for the extensive reply, Paul.

I will leave it for a couple of weeks before deciding if I will move elsewhere.

Hi Bob

Absolutely, I'll make sure I post an update and link to the page.
Thanks,
Paul

Having worked in the industry for 20 years I've yet to see any business have 100% customer satisfaction but it doesn't make complaints any less relevant.

ADSL24 must have been pretty close. Put your service back to the way it was with ADSL24 and you'll be much closer to 100% than you must be now...

If you add traffic throttling/shaping and start responding to helpdesk tickets raised about slow speed with "replace your micro-filters, router, cables, whatever" (yes, just had that old rubbish), then you are just the same as 90% of the other broadband providers out there. In which case perhaps we would be better switching to one of the other identikit providers that provides poor service, because at least they would be cheaper...

Edited by deleted (Mon 24-Mar-14 12:53:18)

In reply to a post by ColinA3:

Having worked in the industry for 20 years I've yet to see any business have 100% customer satisfaction but it doesn't make complaints any less relevant.

If you add traffic throttling/shaping and start responding to calls about slow speed with "replace your micro-filters, router, cables, whatever" (yes, just had the old rubbish), then you are just the same as 90% of the other broadband providers out there.

1000x this. I acknowledge that I don't quite understand the trials faced by ISPs and I can sympathize to an extent with the situation Coms is under however having support try and schedule an engineer visit twice with me while behind the scenes, people knew that the problem wasn't on my end is a joke. Sort your "Coms" out please.

Edited by deleted (Mon 24-Mar-14 12:59:56)

Hi Paul

Just got back from a hospital visit and your company has me throttled @ 13.45 Or have you put your clocks back and this is the new 16.00?

944.6 KB/s..............

We really do need some answers as to what us your customers can expect
for the monies you require per month?

Yes Port 119,80,23 and 563........all running at above speeds? Just been on to your staff
No I have not been a naughty boy and have not excided your limit. So why,why are you doing all this?
Time me thinks for some plain good old fashioned honesty here.

I also feel sorry for your staff who try very hard to appease and keep someone�s higher up very bad PR mistake under control���praise to them all.

Edited by deleted (Mon 24-Mar-14 14:45:37)

It seems to me that the traffic shaping is in place from 8am-1am Mon-Sun unless Paul can tell us otherwise.

Also noticed that usage from 7-8am is showing up as usage from 8-9am , although I did contact CS about this and they told me it was teething problems and would not count agains my allowance.

I have PM Paul and asked for notice as to when we can except TS and he has not answered me yet. So Paul can you please tell us what times is traffic shaping implemented from and until??

Regards

Steve

No one at Coms plc seems able to provide any answers as to when the traffic management applies to and from? From my connection it just drops to about 100/200 KB/s @ 16.00?

I mean Port 80 is the Web browser for heaven�s sake!

Unbelievable that any rational Company could make this big a PR mistake. Well one that would like to keep its reputation and profits intact. Would recommend MC but I believe that gentleman has other problems as well LOL

Hi Steve

We haven't finished testing yet but will have by the end of this week. So at the moment timings are slightly different day to day week to week. We have only been testing for a couple of weeks and are keen to ensure we have enough data to be confident on the findings rather than taking a view in the short term.
I hope to have something available by Friday at the latest, published on the website and the link copied here.

I'm going to be offline from now until tomorrow morning so if anyone has a specific Coms related query please PM me and I'll pick it up when I'm back online on Tuesday morning.

Thanks,
Paul

Yes, I've got a question I'd like answered.

If Coms is to become yet another identikit provider, with traffic throttling, poor speeds, poor support, poor communication to customers etc, then what is there left to differentiate you from Plusnet etc?

For example, your unlimited price for Coms DSL Unlimited is £30/month. Plusnet's unlimited package is £12.49/month.

The reason the ADSL24's, Xilo's, Zen's etc of this world are able to charge higher prices is that they don't use traffic throttling and have great customer service and communication.

If you are going to turn against your customers by removing all of those features, then you need to cut your prices in half. Otherwise, what's the point in Coms?

Seriously, I'd like to know what you think about this.

I've now requested a MAC code from Coms which I have received and ordered with Plusnet, and gave them the mac code.
Now someone has replied to my ticket on Coms asking whether I want a mac code or because I have a phone with Coms too - do I want them to cease the line too?
The reply from coms with my MAC code has mysteriously disappeared too.

I want to move my phone and fibre over to plusnet - which is the correct answer to this?

A 'cease' to me sounds like stopping the landline then having that week wait until you can then order broadband on it again - not something I want!