In reply to a post by ColinA3:

Seriously, I'd like to know what you think about this.

I agree, what now makes you stand out, I would assume your average punter goes for the plusnets etc, the people that use the more bespoke services are more savvy.

You may soon see a large migration, however that may indeed be the end game you want? (I suspect it is..)

Communication is key, especially when you are dealing with savvy people, this you should know after being in the industry (or any) for 20 years..

What is the idea customer you want to support? It cannot be the same as the cookie cutter plusnets?

I'm going through the same process right now as I'm phone and broadband with Coms. I've requested a cease for Friday and will get line rental via the PO before I can place an order with another provider. This is what I've gathered from Coms and Xilo.

After a bit of Googling, I guess it's because it full LLU / fully unbundled / "MPF". A messy process.

When I moved from Sky though (full LLU) to ADSL24 it was seamless - no loss of phone/internet.
Though that did involve a fibre provide as well though...

Edited by Lucifa42 (Mon 24-Mar-14 16:15:08)

Im getting 50kbps on usenet atm. Its getting lower

Same for torrents. Isn't it getting to the point where throttling isn't the only solution? Hopefully they are just testing it but if packet loss/general stability is so dire that they need to throttle p2p users to 50kbps, then I think the problem runs just a little bit deeper. I guess maybe they are just trying to back p2p users into a corner and get them to leave? Sure feels that way.

Edited by deleted (Mon 24-Mar-14 16:52:35)

Well speeds/times are changing hour by hour so i assume its testing to see what the network can handle without effecting users and getting as much data as poss. Packetloss has been minimal when it was 400kbps at peak times

See what statement comes out on Friday

Edited by bobble_bob (Mon 24-Mar-14 16:58:54)

It's quite interesting watching the slow death of an ISP.

Apparently Vivaciti are looking into this issue, in a reply to MrKimodo in a thread on Isp Unhappiness. Its to do with a problem moving from TTB LLU to another provider using TTB LLU , if you are fully unbundled apparently.
So I am waiting to see what they can do, Xilo don`t seem to be interested.

I am sorry Paul but you have not answered the PM I sent you regarding my issues, nor has your colleague who has also previously posted on here.

Edited by deleted (Mon 24-Mar-14 18:18:18)

In reply to a post by stevepressman:

It seems to me that the traffic shaping is in place from 8am-1am Mon-Sun unless Paul can tell us otherwise.

Also noticed that usage from 7-8am is showing up as usage from 8-9am , although I did contact CS about this and they told me it was teething problems and would not count agains my allowance.

A simple web page telling us if the throttle is on and at what speed is it set at would be easy to implement...

I was using usenet last night about 2-3am and I noticed the throttle was on and capping at about 700k/sec. (Thats almost my max line speed so...)

I too have noticed that off peak usage from 7.8am is getting added to the peak 8-9am now. I've not bothered contacting support about it as I know what they'll say (i.e. what they said to you). The last time something like this happened, they said it wouldn't count against my allowance yet it remained on usage page...
If its a few MB then its more hassle to contact support than its worth but if its GB then I have to. I got dinged for over 40Gb in a single hour a few months back... at least they eventually removed that one! Like I can dl 40Gb in an hour on my rubbish connection!

I can't see how Coms are going to win with this throttling.. If they implement it full time then they are priced way too high against similar offerings from competitors. People are going to migrate en mass.
If they don't then apparently their network can't keep up with current demand... so people are going to migrate elsewhere anyway.
I would suggest they put the home packages back to 12pm-8am off peak and put the peak usages back to what they were. With a staggered start to off peak, the network would be as hammered as it is now come 8pm.