This would be our starting point before going to Ofcom:

http://www.cisas.org.uk/Membercompanies-2_e.html

Though I would hold off until after Friday.

Mac code received and order placed with BT.
Really can't see how coms are expecting to keep customers. Why would anyone pay them for such a terrible service?

that's a very valid question

Sounds like a budget service at a premium price to me, nice if you can get away with it

Edited by Kimi (Mon 24-Mar-14 21:56:07)

Enough is enough MAC recieved I'm out!

In reply to a post by ColinA3:

I'd hazard a guess that a far higher percentage of ADSL24's users are tech savvy than those on Plusnet etc

Well, in percentage terms you may be right.

However I'd be sure that in numeric terms the opposite is the case. Things have changed an awful lot on the bigger ISPs since the days when niche ISPs were the only place to get a good overall product.

For simplicity, let's assume that a tech savvy person would leave an unsatisfactory ISP. Yet most of the people aiding others on these forums are with BT/Sky/Plusnet/EE, and to those ISPs they put some very pertinent questions. But they aren't saying they made a mistake!

Why are they with these providers?

I suggest it is because as well as being tech savvy, they keep their eyes open and see what is going on elsewhere. Most were at some stage with O2/Be, unquestionably the best place to be for a few years. I jumped when things were going downhill and to get FTTC, long before they sold out to Sky. As far as I know all have happily stayed with Sky or moved to BT and Plusnet.

As more than one current (savvy) ADSL24/Coms customer has said in the last few days, they are waiting to see how things shake out once the traffic management system has been tuned. When working properly these are a plus point, not a drawback - t h i n g s have c h a n g e d . If a few heavy downloaders leave, everybody else on that ISP gains. They are never mourned by any ISP or its remaining customers.

I've placed my order for Plusnet Unlimited Fibre and I am done.

Annoying though because I was never a massive downloader, maybe 1gb a night and considering I don't use iplayer and the like, I'd wager I was using less bandwidth than most people on Netflix or iPlayer yet I've been forced out.

As more than one current (savvy) ADSL24/Coms customer has said in the last few days, they are waiting to see how things shake out once the traffic management system has been tuned. When working properly these are a plus point, not a drawback - t h i n g s have c h a n g e d tongue. If a few heavy downloaders leave, everybody else on that ISP gains. They are never mourned by any ISP or its remaining customers.

I think certainly in the UK there is little point in getting angry about an ISP putting in place such measures. With so much choice in the ISP market and certainly us being on month contracts, its easier just to leave than be angry.

The difference being with netfix and iplayer is it doesnt saturate your connection. Dunno what it needs, maybe 2mbps or even less to steam? Usenet will just take as much as your connection allows and that is where the problem lies for coms

Edited by bobble_bob (Mon 24-Mar-14 22:31:17)

In reply to a post by RobertoS:

As more than one current (savvy) ADSL24/Coms customer has said in the last few days, they are waiting to see how things shake out once the traffic management system has been tuned. When working properly these are a plus point, not a drawback - t h i n g s have c h a n g e d . If a few heavy downloaders leave, everybody else on that ISP gains. They are never mourned by any ISP or its remaining customers.

Well, ADSL24 managed fine without throttling. As Zen and Xilo still do. Presumably they could/can do this because they charge more than the big providers.

Traffic throttling is not the only issue either - many (myself included) are also getting slower speeds overall, even before taking throttling into consideration.

In reply to a post by bobble_bob:

Usenet will just take as much as your connection allows and that is where the problem lies for coms

But everyone is being throttled. I dont use Usenet, but do use p2p occasionally, and that doesn`t saturate your connection.