Me too max 35KB/s a load of shiite!!!

I pay for FTTC Broadband and get worse than with my old 56K modem total joke and I am sadly locked into a 12 month contract


Steve

Edited by stevepressman (Sat 29-Mar-14 13:27:00)

Hmmm... I just tried usenet and that's crippled at 20/30kbps. I also tried another torrent and now that is back to the 30kbps crawl. Beats me what happened to make the first torrent come in a full pelt all of a sudden.

If we knew how the throttle is being applied, is it a network wide thing or user specific, does it throttle everyone the same or like a percentage of whatever line speed you have... so many questions and a near wall of silence from Coms. As always.

If they were open about all of this and kept their customers informed as to what was happening, there wouldn't be near the amount of ill will and anger towards Coms. How hard would it be to get one of the senior network techs to run a twitter feed... or enable the old ADSL24 forum.... it'd save a few users taking their custom elsewhere I'd bet.

Everyone seems to be talking about 20-30kbps. Kilobits? Or do they mean KiloBytes (kBps)? Both are dreadful, but I can't believe they are throttling to 20kbps. Even O2 LLU at its worst only went down to 50kbps.

kbps at peak times. Its a trial till Monday so see what Paul comes back with. I know coms had congestion issues but cannot believe its that bad to warrant so slow speeds

I can see how many users maxing a 40, 50 meg fibre line as being unsustainable but this seems excessive

Edited by bobble_bob (Sat 29-Mar-14 14:27:16)

Some might say its a deliberate ploy by Coms to ensure that users don't download much (or anything) during off peak times. (or those with large allowances, during peak also).
Or its to anger the moderate and heavy users so they migrate elsewhere and Coms are left with the profitable light users.

Even with extending off peak and upping the peak allowances on some of the packages, there is simply no excuse to throttle down to 20 or 30kbps.

Yuk.

Yea. As I've said before doesn't really effect me as only need maybe 2 hrs a week of full speed on usenet to get all I need, so plenty of time off peak to get what I need. But still I accept its excessive

Whats plusnet like for you rob? Good? Do they throttle?

I think they want to get rid of us. It's the only explanation. I don't consider myself a heavy user. I rarely do more than 30gb.

I'm currently doing 25kbps. There's no reason for this in 2014. I don't understand how they can be seriously considering this as a policy.

As for those on 12 month contracts, awful predicament.

The comments from many on here are essentially the same;

Long term customer of ADSL24 who had no traffic management or port throttling policy when other ISPs did. ADSL24 marketed themselves as specialist broadband for this very reason. We stuck with them as they lived up to their promises and we saw other ISPs fall into line behind them knowing that this was what customers wanted.

That now appears to be gone now with COMS plc taking over. I don't remember receiving a statement advising me of these proposed changes to my service from COMs and that definitely rubs me up the wrong way. If your service provider in not being open and transparent about the level of service you are being provided with then I think it's time to look for a new provider.

COMS are far from the best value but at least with ADSL24 you accepted this level of pricing as you knew you were getting as much as your line could provide you with on the service you were paying for. You were (are) essentially paying more for that "specialist" broadband service they were advertising. If that's gone why would you continue to pay at that level?

I have noticed the issues myself in the last few weeks but today it is beyond a joke and the level of service being received is quite frankly the severest I have ever seen in terms of traffic management. 25kbps from Newsgroups is essentially the same as turning the service off.

Whilst COMS use the familiar battlecry used years ago that they must do this to ensure a good experience for all their users, the truth is that ADSL24 never appeared to have an issue providing the service for all users without issue. I never had a poor browsing, gaming or streaming experience except when there were other technical (and temporary) issues .

It seems some users were told that traffic management was not part of their policy (no doubt the former ADSL24 employees) on the same date that others were told that was exactly what was going on.

Shroompicker has essentially summed up the lack of logic in this whole process;
Why indeed would you increase the off-peak time and download limits ahead of introducing traffic management? One could speculate it was because it would look good on paper while you knew no-one could ultimately benefit from it when you subsequently introduced your traffic-management policy.

Despite dipping into the forums and seeing the issues raised, the operations director from COMs still did not see fit to inform their customer base of what was going on.

My understanding is that legally your provider cannot extend the length of your contract tie in period and thus your move to COMS plc from ADSL24 means that you will still only be tied into a one month contract so for most people (unless you signed up under the COMS plc contract) you should be able to execute a quick transfer to another provider without delay.

For those who took out alternative packages based on the statement given that service would not be downgraded then I think a simple shout of breach of contract should be enough to get things moving in the right direction. However, Paul from COMS has given you a statement without condition that you will be free to move on "you have the choice to accept the changes or switch to another supplier". No mention of penalties for trying to do so.

I had considered holding on but on the strength of what I've read and the deal I just got from plusnet, COMS have actually done me a favour.