I don't use torrents, but plenty do. You won't find any multi-customer complaints about P2P. Just a few specific problems, which isn't too surprising with over 700,000 customers.

As I posted earlier, they do run a (working!) version of the traffic prioritisation system Coms are trying to develop. However, capacity provision is scaled to maintain full speed for P2P through the network. The main effect is within a user's own line, where the P2P may be fractionally slowed by the prioritisation of gaming; VOIP; live streaming; browsing.

It doesn't work by reducing the P2P throughput. It works by making sure the other stuff gets through, and P2P gets what's left. Which to me, and from what I see all Plusnet customers who use a mixture of protocols, makes sense.

They do of course have the advantage with that many customers that it becomes easier to accommodate heavy downloaders.

"Unlimited" really is.

Phone and ticket CS seems to be a bit ropey at the moment, due to rapid expansion of the customer base. Getting first-line staff recruited and trained up/experienced enough to cope isn't a quick process. Forum reps are generally excellent - as is PaulComs here! The PN ones can actually fix most things.

Agree with pretty much everything you've said. As you mentioned, surely this traffic management stuff counts as a breach of contract? I guess in the fine print they can get away with it but lets be honest, you're not getting anywhere near the same level of service you originally signed up for.

Cheers for that Rob, pretty much what i've read elsewhere.... It sounds like its a good system.

Think Plusnet are looking good at the mo.



Will be interested to see what Paul has to say on Monday. I'm assuming they will have a revised tariff too given the circumstances (!) /sarcasm.

Are they throttling EVERYTHING now or do I have some new problem?

I've just looked at my BQM and it's showing packet loss and increased latency since this morning. Only realised there was a problem today when it took ages to download a small pdf over http. I've run a speed test and got utterly dismal results. I don't do that much, mostly just web browsing and some downloads - rarely exceed 5GB peak usage a month.

Here's my latest speed test link - http://www.thinkbroadband.com/speedtest/results.html...

Here's my latest BQM - http://www.thinkbroadband.com/ping/share/470dc975e25...

Anybody else seeing this today?

Totally agree.
I have just requested a MAC so I start looking for a new Broadband ISP come Monday.
Zen look good.
Plusnet look possible if their traffic shaping is not at all intrusive.

Mine been fine today over http

In addition to the Bitorrent throttling are they limiting anything else?

I've had trouble streaming anything today. Lots of buffering using anything on XBMC.

Been out since 1pm but fine since then

I'm streaming fine at the moment in HD

So currently torrents are throttled to 15kbps.. aren't these supposed to be tests? Shouldn't they be trying to test various different speeds and not just lowering it? Things can't possibly so bad that they need to throttle torrents to 15kbps?