Let me know what he says. Ive noticed it and it seems random (dunno if im noticing it more now im aware of it) and its not packetloss as my BMQ doesnt show any, so be interested to see what Paul comes back with

In reply to a post by stevepressman:

Well I just got this from Paul in a PM

And I quote I'll post an update shortly but as a taster I can confirm that we have captured some really useful data. Initial results show that about 10% of our customers use P2P and that those users (largely) equate to about 50% of the total bandwidth usage although not all of that data is P2P.

Steve

That is the harbinger of more fun to come . Sounds familiar. I am one of the original PlusNet 'bad boys'.

In reply to a post by ross1701:

Since when did Coms have a 'fair use' policy?
We have a usage cap during peak times and as far as I was aware, usage during off peak is unmetered.

It IS unlimited, it is just throttled. Download as much as you like, but s-l-o-w-l-y.

My "normal" browsing experience has been a shambles for around 4 days now - virtually unusable.

I've paid above the odds for a reliable-if-slow (4.5Mb at best, I'm right at the end of the line) connection, but with the "reliable" qualified now blown out of the water, I have no faith in coms to deliver the stability I need.

I use mostly for work, VPN access and remote browsing to test. VPN access remains smooth, as does iPlayer / Netflix access, but at the cost of dreadful stuttering performance browsing / webmail, so almost certainly some kind of traffic shaping.

After a number of exchanges where coms failed to give me any date when I could expect any kind of resolution, just a load of passive-aggressive references to stamping out "abuse" and needing to cater for "all" customers, I've had enough.

I don't care if it's restored tomorrow and twice as fast; I no longer trust them to deliver a reliable service.

Well, I for one have gone and pushed the button. I'll be moving for BT Infinity 2 'Unlimited' in two weeks.

This is despite that fact that i'm well aware that BT generally has a very bad rep in terms of customer service and from what I've read their tech support is terrible. On the flip side it seems that 'unlimited' actually does what it says on the tin even if it only does it for the length of the contract (which is to say; i'll probably switch again in 18 months when I fully expect that'll change) and that apparently their infinity service is relatively stable and the home hub 5 is a fairly decent bit of kit, and while I'd like to go with a another decent small, high quality ISP, I'd rather not pay an extra ~£100 for a non-terrible VDSL modem/router.

And no offence to Paul, I know you're doing your job as best you can, and it's great that you're communicating with your users directly, the likes of which I'm sure I'll never see from BT,but this is absolutely not "traffic shaping" or "traffic management"

From what I can see on my own meters and graphs, this is less traffic shaping and more "anything that is not VOIP or Video get's ~600kbit/s or less between the hours of whatever to whatever" I couldn't care less what hours, because as a self-employed IT tech I typically don't download drivers or software updates after midnight, and only today I had a 360mb bluetooth driver (yes you read that correctly) for a lenovo laptop that took over two hours to download. During which any normal web browsing would negatively affect it. (for future reference: Port 80 != Ports 20-21, oh and also your filtering affects Ipad and Android video streaming but doesn't apply to desktop, so I can't even watch or listen to BBC iplayer on a mobile device)

I am probably a relatively heavy user off-peak, but only relatively. I'd estimate ~100gb a month off-peak. I thought I'd already paid for that?

But the most annoying thing about this, is that I could understand if I'd received an email warning that my service could be compromised by these 'tests', or if I had abnormal on-peak usage (I'd not noticed until today that it'd been upgraded) but no. I had to read it on an unrelated forum first.

That I just pushed the button to go from ADSL24.... to BT.... read these words ye former mighty, and despair. Thats a sorry choice but I'm looking forward to it.

Edited by deleted (Wed 02-Apr-14 01:10:24)

It didn't have to be BT Infinity .

Still throttling p2p after 1am

In reply to a post by RobertoS:

It didn't have to be BT Infinity .

Heh! I did a bit of desperate last minute research beforehand, because adsl24/coms is currently in an unusable state as far as i'm concerned, and it basically came down to three points;

-1. I'm not going through the hassle of changing providers for anything less than FTTC since it's already available in my area.
-2. PlusNet is literally one rank above BT on ispreview.co.uk, cost savings are null after you add a non-terrible modem/router.
-3. Zen Internet seems to be one of the best as far as affordability and consumer rating combined goes (I did the maths on quite a few of them) but once you throw in that BT's home hub 5 is actually a pretty technically good 802.11ac router with decently fast file transfer speed that has value to me in my situation... ehhh...

As long as Infinity is decently reliable, and a decent price, then it might as well be BT. And yes I have to admit; it's because the price is right.

I totally understand any feelings of revulsion you might have though

Edited by deleted (Wed 02-Apr-14 01:33:24)

Heh .

Don't take this the wrong way, but the content of your replies are making me nervous.