That wasn't meant to. I was more complimenting you on having thought it through.

You didn't mention the free BT Sport

Still waiting....

So, I have been advised through ticket system as follows;

Hello Everyone,

We have finished collecting the data from the trial and are now in the process of analysing it.

Its going to take a few days to fully formulate a medium to long term strategy and we have captured some really useful data which will enable us to make decisions. Initial results show that about 10% of our customers use 50% of the total bandwidth although not all of that data is Priority 4 traffic. Having completed some research into the wider market space this is consistent with many other ISP user profiles.

So what happens now?
I will be communicating directly to the Coms users in an email later this week to update further on the results of the trial.

In the meantime the traffic management priorities and timings will remain in place.

Thanks,

Paul

You will note the addition of "In the meantime the traffic management priorities and timings will remain in place." This did not appear on your post on here.

I fail to understand how you can expect people to see this as a trial period when you continue to severely limit and degrade their usage of a service they are paying for. The right thing to do would have been to reinstate the full service until you had informed everyone of the change in their contract terms and gave them the opportunity to go elsewhere as you had promised. I'm not convinced that there isn't a case to be answered here in the way you have gone about this.

As a matter of interest, if someone wanted to make a blanket complaint about this situation, what industry body would you recommend they approached.?

You have consistently failed to deliver on your customer service responsibilities.

Can I suggest that you perhaps refund everyone an appropriate amount of their money for the period of time you have changed the service supplied? I believe you have a basic 30Gb per month service that is £10 cheaper and is likely to be the equivalent of your 100Gb oer month service given the restrictions in place. Do you feel like you owe any of your customers this sort of compensation?

I was wondering what the catch would be for ex-ADSL users, since Coms charge much more on equivalent packages for new users. Now I know.

Very sad that it's come to this, I got a mac code when I first found out about Coms but decided to hold off and see if the service stayed the same. I guess I'll be requesting another code now. Such a poor way to treat loyal customers.

I'll probably switch to BT Inifinity as well. Did a fair bit of looking round recently and they seem to be the best bet for me for phone and broadband at the moment. I'll just pray I never have to ring them.

In reply to a post by aibreeze:

It says they have an FUP on their website... it was conveniently left out of everything mentioned during the transition from ADSL24 to their service.

http://goo.gl/AKkqG2

says it's free from FUP here and probably on the letter they sent us.

Will there be any traffic shaping on the Coms network?
A: No. Coms appreciates the need for transparent services and the network is free from FUP and traffic shaping.

Edited by deleted (Wed 02-Apr-14 19:07:51)

http://www.coms.com/products/welcome-coms-broadband/...

** unlimited data allowance is subject to the Coms fair usage policy to ensure other users� broadband is not adversely affected

Sad really, it took them less than three months to go back on their word and sneakily add in things that they promised not to.

Having looked at the Coms T&C page I can see from the following already that are breach of their own conditions.

Like this:

3.2 Changes may be made to the Network or the technical specification of a Service from time to time; if these changes will detrimentally affect the Service, Coms will inform the Customer in advance.

Fact Coms have degraded our service and imposed a downgrade on the service and certainly not informed us in advance

Conclusion they have breached my contract with them.

They will counteract my claim with
Section 7:
7 Service Suspension and Alteration

7.1.2 the Customer�s use of the Network may damage or disrupt the proper functioning of the Network

Conclusion they stated that there would be no change to the service from my service from ADSL24.


Just saying !

Steve

Edited by stevepressman (Thu 03-Apr-14 07:45:09)

They also state on their website that their broadband products are 'robust'

Robust?

I recently migrated to Coms Com from ADSL24, random speeds now. Sometimes dial up sometimes 14 meg, but my gaming ping is utter garbage now. It was 15 for UK servers, but 50 and lots of choppiness is the best I get.

I have contacted the tech support to report the issue, oh but I cannot access the tickets they have created to respond. Perhaps this was something to do with Coms Com only sending me a letter rather than anything actually useful at the time of the switch. So far I have been left to guess as to what exactly to do.

They have now managed to create me an account, but my tickets do not appear in it. They have not been back in contact or replied to a single message sent to them about the issue.

Great way to ruin what was a good provider.

Edited by deleted (Wed 02-Apr-14 21:51:05)