In reply to a post by Skerne:

Robust?

I recently migrated to Coms Com from ADSL24, random speeds now. Sometimes dial up sometimes 14 meg, but my gaming ping is utter garbage now. It was 15 for UK servers, but 50 and lots of choppiness is the best I get.

I have contacted the tech support to report the issue, oh but I cannot access the tickets they have created to respond. Perhaps this was something to do with Coms Com only sending me a letter rather than anything actually useful at the time of the switch. So far I have been left to guess as to what exactly to do.

They have now managed to create me an account, but my tickets do not appear in it. They have not been back in contact or replied to a single message sent to them about the issue.

Great way to ruin what was a good provider.

From what you have posted Skerne it sounds like interleaving was turned off when you were with ADSL24 but COMS have turned it back on again.

If your current connection is stable give COMS support a call and ask them if interleaving is turned on and if it is ask them to turn it off. Your ping should get better then.

Lol! Well to be fair, my connection has been.. adequate lately however been suffering from pretty bad packet loss in the last hour. I certainly wouldn't refer to their service as robust at present or even close seeing how like the other guy, I've noticed my pings while gaming have gone up since their traffic management [censored].

Still trying to choose between Sky and Plusnet.... Or go all out and go with Zen...

If it were me I would go for Xilo depending on what package you are looking at and were paying for previously.

Steve

In reply to a post by aibreeze:

http://www.coms.com/products/welcome-coms-broadband/...

** unlimited data allowance is subject to the Coms fair usage policy to ensure other users� broadband is not adversely affected

Sad really, it took them less than three months to go back on their word and sneakily add in things that they promised not to.

I'm not on an unlimited package so their restriction does not apply to my contract. I'm on an allowance which therefore has to be free from FUP by the very nature of the definition of allowance.

In reply to a post by dontasciime:

I'm not on an unlimited package so their restriction does not apply to my contract. I'm on an allowance which therefore has to be free from FUP by the very nature of the definition of allowance.

That doesn't mean to say you can't be throttled at busy times.

Paul told me on PM that some users are downloading around 1TB of data per month offpeak and that is a problem for them. Its a tricky one. They say unlimited usage so nothing wrong with downloading alot, but at the same time that much data is going to have an impact on the network.

Guess ISPs always run the risk when saying unlimited, no FUP. Its great to get customers, but at the same time if people take unlimited literally and download half the internet, its going to effect everyone else

Another problem again today, around 2.45pm - no disconnection this time though. And I see from Steve's BQM it wasn't just me.

I believe that was a problem with the BQM and a DDOS attack

http://forums.thinkbroadband.com/newsite/t/4319181-b...

In reply to a post by bobble_bob:

Paul told me on PM that some users are downloading around 1TB of data per month offpeak and that is a problem for them. Its a tricky one. They say unlimited usage so nothing wrong with downloading alot, but at the same time that much data is going to have an impact on the network.

1TB is a lot! Beats me what they do with it all... do they buy a new hard drive every month to put it on? They must jump on p2p or usenet bang on 8pm and sit on it constantly until it ends at 8am the next morning, and all weekend long!

Coms with their vague insinuations that if you use p2p or ngs at all, you must be a 'heavy user' ergo bad boy and be the cause of the problems... here's me thinking that because I schedule my downloads of a fair bit of TV overnight to watch during the next day (the joy of being in the sticks and no DTT or DSAT) and use p2p sometimes to get it, I am one of the bad boys! I'm lucky if its a few gig off peak per night.
That's one of the big problems with Coms... total lack of official communication and when they do, they are so vague and unspecific. (and bend the truth)

Still, unlimited is unlimited, so if those heavy users are on a fast connection and pay for a package that includes unlimited off peak, then they should be allowed to do just that.
Either Coms should raise their prices to reflect unlimited off peak usage on fast connections and invest in their backbone network or they change unlimited off peak to off peak with a clear posted limit. Say something like 400-500 Gigs if your peak cap is 30Gig for example, something which you will rarely if ever hit, even with moderate usage... so you don't feel it is metered anyway... or level it with the speed of the users connection perhaps... either way, us mere users need to know where we stand.
This so called "unlimited" but with a crippling throttle is not acceptable. 30kbps is as good as port blocking things.
Neither is 'unlimited' with a FUP (all of a sudden and without any official notice by Coms).