Thank you - I hadn't seen that. I just assumed (not unreasonably) that it was another Coms issue!

Ross I agree with many of your points.

However why should I have to pay more? I already pay nearly £30 a months for my Fibre Broadband to Coms. This has carried over from ADSL24 and is the same, the only difference I have is that I am on a now different package, same 80/20 speed, different allowance from 30GB a month to 500GB a month.

I am not sure if I speak on behalf of other users but this is my point. I joined ADSL24 for the very reason that they offered me exactly what I wanted, fast speed, unlimited off peak access and all that for my £30 and they welcomed us with open arms. Did I ever have a problems with them ? No not really, did I ever get a warning letter about my usage ? No never, was I happy with them? Yes totally.

I think you might have it the wrong way around, instead of us paying more why not limit the ones on a lesser package/price. Put their off peak back to midnight to eight in the morning and lower their monthly allowance to back to what it was, that would free up capacity straight away.

I and a few others are already at the top end of the payment scale when it come to Fibre Broadband and I really don't think I should have to pay a single penny for now for a totally inferior service. Why should we have to pay more for something that we were told would not change, it is the whole frigging reason we joined ADSL24 in the first place, freedom to download as much as we wanted at a time we were allowed to at a speed we were allowed to. Now look at this farce called Coms, a mega joke of an ISP the worst I have ever come across from the very first inception days of the ISP's and I have been there from the start.

Looking back in fact now my speed is comparable with the early days of my old dialup/fax modem and I am paying the same money too, what a frigging mess this has turned out to be.

We have been bulled the whole way through this, I even tried a few torrents first thing this morning about 6-7am and it was still traffic managed to 1MB download speed even though we were told it would not be managed from 00:00-08:00 more lies from, Coms. I even PM Paul today and asked him about this with my Glasnost test, but strangely have not heard a squeak back from him!!

Ok my rant is over not a personal attack on you Ross either as I am sure there are a few who feel the same as you do.


To other things though shame this is not law yet.

http://www.thinkbroadband.com/news/6403-neelie-kroes...

Steve

So we are now both on the same package yet I pay £10 more than you per month?

I am on 40/10 speed FTTC while you are 80/20, should that account for a difference in pricing? I was previously on 100GB peak

You probably paid more for the 100GB as I only had the 30GB allowance, I can't think of any other reason As to the 40/10 I have no idea either how they worked out how the packages would be. I have been on the 80/20 from the trial days and was one of the Trail participants for ADSl24 from the beginning. Although when it was implemented I think I had to pay a few quid more for it.


Steve

In reply to a post by RobertoS:

In reply to a post by dontasciime:

I'm not on an unlimited package so their restriction does not apply to my contract. I'm on an allowance which therefore has to be free from FUP by the very nature of the definition of allowance.

That doesn't mean to say you can't be throttled at busy times.

I never said it did. I'm not subject to a fair use Policy indicated by the ** for one I have it in writing and 2 it forms part of of the transfer contract from adsl24 to cons viewable by anyone under their terms of switch over. . I am being throttled by this appalling deceitful company like many others who just want to use what they've paid for.

My poor Steam downloads are being limited to 1 meg most times now from 8.4 - 9.5 meg a second so I'm off at the earliest opportunity. I used to download 22 gig most months when on adsl24 peak with my 30gb allowance. Being given 500gb and using some of it peak eg 48 gig for COD ghosts xbox one + Killer Instinct then being punished for this silly company's inability to run said services and invest some money to upgrade their 2 tin cans means Xilo or Zen get some more revenue.

Steve, you are right. The prices should stay the same for current subscribers. Maybe whatever price rises are in the pipeline should be limited for new future Coms signups only.

And you are right again, an easy answer to all of these problems would be to put the 'home' packages back onto a 12midnight offpeak start. It seemed to work fine in the ADSL24 days and I certainly had no problems with it. After all, thats what we signed up for.

Same goes for the usage limits. Put them back to ADSL24 levels. It was crazy upping the higher limits only anyway. What did they expect to happen?! Already high users would just use even more. Or was it a plan to get people to think "oh its only another tenner a month more for an extra 70Gb more or whatever" and get them locked onto a 12 month contract with Coms's new T&Cs...

Coms bull us enough with what little communication we've had so far so why not just say the early off peak start/extra peak caps were just a trial or test or some sort of takeover perk, and now are reverting back to normal?

There wouldn't be so much frustration / rage / anger towards Coms if they'd just blinking be open, communicative and honest with their customers about what problems they have and what they are proposing to do about them. Nearly all of us can understand that stuff happens and mistakes can be made! Just keep us in the loop, it's not hard to do!

I would be totally amazed if anybody were to sign up to this back peddling deceitful Company. They have no forward strategy, they have not thought this out at all, we have been either not informed, misinformed or downright deceived.

I would have gone head over heels to recommend ADSL24 to anybody, in fact I would say that from the inception of the Internet of which I was at the forefront of, ADSL24 were the best ISP I have ever been with. They were honest, reliable, informative, helpful and at a price I thought was reasonable to pay for what I received from them! All in all the perfect ISP for my need and requirements.

Now I am trying to think of a single good thing to say about Coms and you know what I can not think of a single thing, that kinda makes me really sad! I would be totally embarrassed to recommend them to anybody I know that much.

Like Ross said, if they had kept us in the loop and told us of things instead of just doing it stealth wise and I make sure I am using the correct wording here, although still not happy with what is going on with the service it would have made choices and decisions easier.

I for one would love to be able to say my ISP is great, sadly I can't, far from it, ADSL24 was Nr.1 with out a doubt! Coms I am afraid is whatever Number is at the bottom and then some. Paul has not been on here at all this week to say a thing, not answering PM either, it's a sad case of to frigging big and corporate bull. Broken promises, broken contracts, in fact nearly all they said would not happen has proved to be completely untrue.

In this day and age Coms the CUSTOMER really is king yes we pay your wages and make your profits and shareholders money, but to treat us as idiots and fools is not something I take lightly nor my fellow users in the same situation. I for one really am so mad at you guys, everyday something new. You told us speed would be normal after 00:00 - 08:00 guess what it's still traffic managed as it is during the daytime to to a miserly 1MB/s really not good enough and hell not what I pay for.

Wake up smell the manure flying about here your reputation if ever you had one is going down the sewer and even other broadband providers are welcoming those lucky enough to leave with open arms and even tailored packages for Coms leavers, that really say a lot guys!!! Tailor made packages for Coms users it's almost laughable but it's true!!


Steve

Edited by stevepressman (Fri 04-Apr-14 12:22:35)

Wow even through the day it's throttled to 1mb/s? I can't get speeds above that so never noticed however that's really poor service to be fair. I imagine within a month or so they will probably be able to change the speeds of the throttle because everybody who is a heavy user of torrents/usenet will be leaving if they are able to. Still I've been impressed with Paul on here and his posts however if they are throttling speeds still through the day after him posting otherwise then that's terrible service and can see why you're hating on them so much.If I recall, those of you on Fibre are stuck on a 12 month contract, have you tried contacting Coms and seeing if they'll let you off on the grounds of a breach of contract?

Just check out of interest and limited to 1mb/sec download already at 8:30. However, even though we mostly use netflix traffic (most evenings) it [censored] me off.

Well, all being well I should be a Plusnet Unlimited Fibre customer by this time next week.