Well put!

I've just had my quote off bt so that's me gone

Cheaper plus bt sports

25 kb/s at the mo...............shocking for £18/month

Sad really been with adsl24 for god know's how long and to be treated like this just goes ta show we're
Just a number after all

This service reminds me of the time when iplayer started up and adsl24 was trying to cater for this and
We got throttled to death, with amazon starting their streaming service. .............this could be just a coincidence?

Edited by deleted (Fri 04-Apr-14 21:33:18)

In reply to a post by MrCool:

This service reminds me of the time when iplayer started up and adsl24 was trying to cater for this and
We got throttled to death, with amazon starting their streaming service. .............this could be just a coincidence?

I believe that was when ADSL4 was an Enta reseller, it didn`t affect me much on my long line. James moved us over to Murphx, now Daisy, and had no problems since , until this shower screwed us all.

25kb/sec.

Twenty five.

Is it really legal for them to do this? TWENTY FIVE?

They say they don't port block but both port blocking and throttling to 25kbps renders what you are trying to download useless. So by any common sense, its near enough the same.

If they set the throttle to sensible speeds or dynamic speeds based on network load, I could understand but a blanket 25kbps from whenever the throttle kicks in to whenever they decide to lift it is just unacceptable.

Are Coms deliberately trying to lose all of their customers? Or is it pee off the "heavy users" who might actually want to use the service that they've paid for? Leave Coms to milk the light users...

I am getting 70% packet loss as well. As a provider they are a disgrace and the support is verging on the insulting, with them demanding responses and data which has not been requested, yet they say it has. I do not appreciate their constant threats of closing the ticket (which I still cannot see) and extremely short time periods being given. I work shifts for a living and I pay them to provide a service, yet it would appear I should be grateful for their attention. I am sure I can get equally [censored] service for considerably less money.

They have been provided with Tracert and winMTR information, however I draw the line when they demand 5000 hops on three different sites on the two.

Or as I prefer to express it:

1/144th of my normal pre-Coms achievable speed.

or about 0.70%

A wee bit extreme.

In reply to a post by Joeskeppi:

25kb/sec.

Twenty five.

Is it really legal for them to do this? TWENTY FIVE?

Probably, but what I dont understand, is having done some research on PaulComs, he has worked for Murphx then Daisy following the buy-out, so should have full knowledge of ADSL24 . So why is he overseeing this fiasco?
It cannot have been a big suprise when customers expect to receive what they are paying for

Just tried to login to my account to see if there's any news.

My password has stopped working again.
Password reset feature here is broken and 403 with missing cross site forgery token
https://cp.coms.com/accounts/forgot_password/

And the password reset feature here gives me a new password, in plain text (lol, security) that doesn't work anyway.
https://myaccount.coms.com/myaccount/login/reset/

Whoever runs their web team is as bad as the rest of them. The whole place is vulnerable to passwords being divulged as they clearly aren't hashed, and with the amount of disgruntled custom that'll only be a matter of time til all our details are leaked.

Edited by deleted (Mon 07-Apr-14 17:59:54)

Plain text passwords? Dear o dear, I wonder if Coms are trying to shoot themselves in the foot.

As a COMs customer Im becoming increasingly fed up with the lack of speeds and communication from CS.

Paul from COMs said he would contact COMs customers by email to update further but again over a week on nothing, got to say this is turning into a proper shower of poo.
Why make a statement, knowing customers who keep your ISP going are already very unhappy, and not live up to it?????

Lets see what response comes
Lee