So because of 1% of their customers, everyone else has to suffer dial up speeds for p2p/usenet.. makes sense /s

In reply to a post by bobble_bob:

Paul told me that coms have over 5000 customers. Of that 50 are heavy p2p/usenet users, and 150 use it now and again. So im sure they dont mind if they lost those 50 or so heavy users

I'll bet. No ISP would want heavy users like that, unless of course the customers were prepared to pay realistic amounts for their use.
I wonder of those 50, how many are are on FTTC. That kind of bandwidth would very soon use up smaller ISPs capacity.
I tried p2p once on Coms to see how bad it was and it wasn't nice.
I'm sure I wouldn't do too much harm with my 6Mb/s ADSL2+ line maxed out

So now we are the 50 baddies????

This just makes me more frigging angry than ever now!

This is not because of the bad 50 odd users doing this; this is entirely a Coms fault/problem!!
I had a contract with ADSL24 who welcomed heavy users and built their reputation on having an UNLIMITED OFF PEAK AND NO FUP POLICY That's what I signed up for with them and that is what I paid for each month. So then comes Coms and takes them over with the PROMISES OF NO CHANGE to my existing contract, also that everything would be the same as with ADSL24.

Barely a month goes by with them and then the muck hits the fan and splatters all over the place. The no communication, the stealth speed throttling, the untruths, the promises of clarity from Paul and updates from him, but we hear nothing and get like others have said completely throttled down to an impossible and totally unfair speed, some I can hear saying good job too more bandwidth for us, some are talking with their money and have gone elsewhere, easy to find a scapegoat when you need to isn't it Coms?

Here's an idea what we'll do is make up some bull story about packet loss (because we screwed up during the takeover), blame it on the 50 odd heavy users that already pay their hard earned cash to have and use the service provided for in the contract that they took over and then we will persecute them with an unacceptable speed restrictions until they scream about having the speeds throttled to such an extent that dial up speed is faster or happily watch them leave to go elsewhere.

So yes go on blame the 50 baddies for ruining it all for the rest of Coms�s 4950 wonderfully happy customers.

All I see is poor management in every aspect of this complete farce, planning, communication, dishonesty, lies, quite possibly the worst customer service I have ever come across, broken contracts and unacceptable security flaws now too.

Yes I am moaning because I am tied into these jokers until Oct 2014 so I will not hide in the corner and suck my thumb I will bang my drum sooooooooooooo loud I want what I am entitled to by my contract nothing more nothing less!!!

Steve

So Gari how much is a realistic amount for you that you think for me I should have to pay to download the world and all the universe ??

I am not breaking my contract in doing so, I was assured that for my monthly payment nothing would change and there would be no downgrading of service, so what am I guilty of ? Has there been a change to my T&C ummm no, a change to my contract ummm no? So help me out here why do I have to pay more??

I am on Fibre and I can tell you that with the speed restrictions they have in place I can't even use up my 500GB monthly allowance.

So this month April, I can download from my allowance of 22 peak days 22.72GB per day, yes that's what they give me each day!!! Man that must be nearly half of the whole WWW Sounds like a big number right? Hardly attainable though with the traffic management they have in place now.

That's what they quite happily let me download for my £30 a month, plus the whole Internet too if I so wanted, which I find hilarious as an analogy for somebody who thinks being on Fibre is a bandwidth bandit and we have dozens of 4TB hard drives hooked up to the PC all of the time! Off peak hours are unlimited it says in my contract, so why the big moan? It is what my their contract states and my contract states, unlimited now which part of that in not clear?

Steve

Edited by stevepressman (Tue 08-Apr-14 02:21:19)

Why are you on a 12 month contract?

Bob I am curious what is a heavy user when a contract say that it is truly unlimited, can you explain that to me please? I have a 500GB peak allowance and an unlimited off peak allowance, so what defines a heavy user or abuser as is being now bandied about where is the problem?

Am I missing something here ??


Steve

Edited by stevepressman (Tue 08-Apr-14 02:28:04)

No idea, but Paul said some are downloading 1TB a month

In reply to a post by stevepressman:

Yes I am moaning because I am tied into these jokers until Oct 2014...

That does seem rather unfair, since they have very clearly reneged on their promises of making no changes that would adversely affect performance.

Have you tried PM'ing Paul to see if they can let you out of the contract early and switch to an ISP that will actually give you what they advertise?

It will be for me too Roll on the 16th.

I don't see that we are heavy users. Basic web browsing during the week. A few TV programs over the weekend.

Never had any trouble with Fast24 or ADSL24...........................just Coms.

6kbps is less than dial-up. Its not often technology goes backward but in this case we are heading towards the dinosaur age.

H