I am not a heavy user, would be a bit difficult on my 4 meg connection anyway. Just an occasional p2p user, but this is awful. This is dial-up speeds and a type of fraud in my book. You cannot believe a word from them, all this talk of heavy users and abusing the network? Utter tosh, straight from the book of Tiscali... how to screw everyone.

Edited by deleted (Tue 08-Apr-14 16:52:48)

T&C for new customers states a FUP applies so probably not

I think the reason he hasn't replied is because he's been/is in Disneyland Paris...

https://twitter.com/paulmrichens

Edited by Cruncher (Tue 08-Apr-14 10:36:10)

During the course of this debacle, I received no initial notification that there would be a change, other than as a passing remark when enquiring about another matter, and absolutely no advice to attempt to remedy things individually, despite that promise being made in the exchange.

As of this morning, streaming and VPN still work, but basic browsing and the ability to externally test the sites I manage for customers (and webmail) remains a ball-achingly slow and unreliable experience.

I *did* initially receive a couple of duplicate email messages when the initial switch from adsl24 to coms happened, breathlessly enthusing about the fact my correspondence would be branded with green in future. Then, as now, I struggle to give a f@ck about that, other than as a harbinger of doom.

In fairness, they did stump up a MAC in short order, so this time tomorrow, they should be nothing but a fond memory.

Post deleted by Cruncher

Edited by Cruncher (Tue 08-Apr-14 11:00:20)

Sort of appropriate seeing as he works for a Mickey Mouse outfit.

I'm another light user who barely touches P2P or Usenet (I use Steam fairly prolifically but only download out of hours), I've never busted my 45GB limit in the years and years I've been with ADSL24, frequently downloading <20GB a month.

I'm on a 2.5Mb line so I don't get good speeds at the best of times, so I essentially pay £30+ a month for more of a download limit than I ever go anywhere near while using very limited bandwidth as my line doesn't support it. Despite all of this Coms.com (ugh) have degraded my service to such a level that I am leaving, taking my very low usage for very high monthly charge with me.

The communication with customers has been non-existent and almost everything Coms have told people has turned out to be a pack of lies. Good riddance Coms, may our paths never cross again.

In reply to a post by nickscs:

In reply to a post by Joeskeppi:

25kb/sec.

Twenty five.

Is it really legal for them to do this? TWENTY FIVE?

Probably, but what I dont understand, is having done some research on PaulComs, he has worked for Murphx then Daisy following the buy-out, so should have full knowledge of ADSL24 . So why is he overseeing this fiasco?
It cannot have been a big suprise when customers expect to receive what they are paying for

The light dawns, he worked for Pipex/Tiscali too !

+1

Steve