Vivaciti?

Is there anyone working at Vivaciti this week or are they all on holiday?

I was trying to migrate to them but wanted some more info first so I asked a question via their contact page on Monday about their broadband complete package which still hasn't been replied to.
Rather than delay further I decided to sign up to one of their broadband only packages on Thursday morning, only to fill in all of the required data and be met with a message saying that something had gone wrong and that my order would have to be manually processed and that I would be contacted shortly. Again, nothing from Vivaciti and its now Saturday.
Not exactly a good first impression is it?

There is definitely someone there, as I opened a support ticket earlier this week, which was answered.

Busy, I guess. They were really fast at replying to my questions last week but seemed much slower this week (only one message).

Due to supplier issues, my migration is delayed. 1 week in and still no date. Itching to get away from Coms Complete.

I enquired about their migration deal for Coms Complete customers this week but they hadn't had time to put together a full description of the package. It seemed a bit too back-of-an-envelope to feel comfortable with, so have put them on hold for now.

What info on the package did they supply to you?

Free migration, unlimited with no throttling, 1 month rolling contract, static IP and rental included for £26.40 a month. Not sure about phone costs; I don't use mine.

I agree with the envelope comment but I want to get rid of Coms and Vivaciti were the first on the scene.

In reply to a post by Benjanyan:

Free migration, unlimited with no throttling, 1 month rolling contract, static IP and rental included for £26.40 a month.

yup, same as they told me. They also said 7 days lead time for MPF migration was a bit tight so gave me the 16th ( next wednesday) as provisional date. So hope all goes thru ok.
As to phone costs there is an pdf of phone costs on Vivaciti website available to download.
I too cannot wait to be shot of Coms, Shame that certain stupid , outdated ideas from Tiscali have arisen at Coms. RIP ADSL24.
Also agree with original poster, ( my-brain-hurts) absolutely spot on.

Edited by deleted (Sat 12-Apr-14 20:41:38)

In reply to a post by ross1701:

Is there anyone working at Vivaciti this week or are they all on holiday?

He might be on holiday or poorly

He?

Vivaciti Ltd is listed as Proposal To Strike off and Karl resigned as a director of what could be the latest vehicle? J and V Data Services, a few weeks ago

Edited by deleted (Sat 12-Apr-14 22:37:24)

Hmmm this doesn't bode well. I wonder if Daisy will take migrations onto their business product?

Strange.

See this post dated 19 March when partial pointed out the vivaciti strike-off imminence. Yet he resigned as a director of the new company on 17 March. The remaining director was appointed on 15 February.

There could be many legitimate reasons for this.