Contacting Coms directly has apparently brought the OP no joy.

Coms have engaged in this forum, and members have received support as a result.

Therefore, it is understandable for someone to raise problems they are having with Coms here in reasonable expectation of a response.

To be fair, I've seen the threads and it *is* astounding how they've handled things...the migration debacle, the "DNS" issues, throttling etc, the list goes on. I dare say there'll be more.

Apart from the throttling which could have been handled better, the rest of the issues have been dealth with very quickly if you PM Paul.

In reply to a post by Molehusband:

Contacting Coms directly has apparently brought the OP no joy.

Coms have engaged in this forum, and members have received support as a result.

Therefore, it is understandable for someone to raise problems they are having with Coms here in reasonable expectation of a response.

Coms seemed happy enough to engage on this forum when they saw some advantage for them. A few more complaints will no doubt make it advantageous for them to respond with solutions if they have any.

Again, both valid points. But in my personal experience (not with Coms, but other providers in general) - the Support Channel is generally the best way to go. If Coms ran their own forum (unlikely based on post observations) then I *would* expect some level of support. But this is *not* a Coms operated forum, therefore (past posts not withstanding), I personally would expect little or no support from an ISP regardless of who they are from a Community Forum such as this.

Don't get me wrong, whilst I've been reading posts over the years this is a great place to find nuggets of info, but it isn't really the right place to request Provider Support.

It is only my personal opinion so do feel free to take it with a huge pinch of salt!

Although not an official support forum, people like DanComs and PaulComs can bypass the usually [censored] customer support methods which frustrate users and deal with issues directly.

In reply to a post by bobble_bob:

Although not an official support forum, people like DanComs and PaulComs can bypass the usually [censored] customer support methods which frustrate users and deal with issues directly.

Not disagreeing with you at all, I just find that Community driven forums attract a lot of posts that could be better handled if the OP directed it at the Official Support Channel.

It is good that providers have presence on forums, and it can be a way to get some support but it isn't the best way (in general).

If Providers had a consistent presence on Community Forums I would then expect a level of support from them - but I wouldn't expect the same level of support from a Forum as I would from contacting the Provider directly - just an observation

You have already made the same point over and over. What are you hoping to gain by continually posting the same point?

In reply to a post by BatBoy:

You have already made the same point over and over. What are you hoping to gain by continually posting the same point?

Maybe I'm hoping the message will actually sink in

In reply to a post by Mr_Morpheus:

Maybe I'm hoping the message will actually sink in

You hope that people will stop posting here asking for help? That's not going to happen.

In reply to a post by BatBoy:

In reply to a post by Mr_Morpheus:

Maybe I'm hoping the message will actually sink in

You hope that people will stop posting here asking for help? That's not going to happen.

Way to take my comment out of context. I'm hoping that users after Official Support go to the appropriate channel rather than a community forum.

In reply to a post by Mr_Morpheus:

I'm hoping that users after Official Support go to the appropriate channel rather than a community forum.

Do you have any evidence that posters here have not used official channels?