Hope so 'cos that's where I'm going too. I've already logged into the control panel and had a poke around and was incredibly impressed to see a section that shows all communication (both ways) with any 3rd-party providers/BT should they need to log a ticket on your behalf. This should be standard everywhere but I've never seen anything like it before, love it!

In my experience, yes.

There are two issues at play. Their decision to throttle, and their decision to throttle to dial up speeds. The former may have been palatable if the latter weren't so outrageous.

There is no excuse to throttle to dial up speed in 2014. People pay for a functioning service no matter what they do. To go from 10mb to 5kbp is a disgrace. It's disproportionate, ridiculous and imo arrogant. They have effectively banned people from downloading during those hours. This is not what I pay for. They couldn't even limit to something workable like 30% of average speeds.

They can keep trying to blame downloaders to justify their actions, it will not wash with me. This is their fault and their mismanagement.

I am looking at Zen Lite and Home Talk. They have lost a customer.

Edited by deleted (Mon 14-Apr-14 19:55:51)

In reply to a post by DrTeeth:

If Xilo get bought out by the shower that is Coms, I'll probably join Zen. I always plan ahead.

No chance of that happening, I can assure you. We'd not even entertain the idea.

Matt

Good to hear, this time tomorrow I will hopefully be away from the hell that is Coms and logged into Xilo for the first time!

In reply to a post by uno:

No chance of that happening, I can assure you. We'd not even entertain the idea.
Matt

Matt, everybody has their price . It might be so high that there would never be any takers, but if an offer was made that could not be refused...?

Just keep your price sky-high please.

In reply to a post by BatBoy:

It's quite interesting watching the slow death of an ISP.

It's premeditated cold-blooded murder. Buy ADSL24 and then kill it and destroy any goodwill.

In reply to a post by johnrevill:

Thanks I've seen Xilo mentioned a few times. I assume they are on a par with the old ADSL24 (in terms of not throttling or shaping etc)?

That is the case.

Just sent this email...

I emailed you on December 15th...

Hi Dave.

Thanks for your letter.

As an ADSL24 customer I have been with them for a number of years now for VERY specific reasons.

a) A UK help desk that is actually staffed by knowledgable people who can actually SOLVE problems the day you ring them up

b) No fannying about with traffic shaping etc.

c) Decent bandwidth and throughput

For these reasons alone I currently pay over the odds for my connection.

Please don�t balls up this takeover. Myself and my friends are VERY sensitive to the level of provision from our ISP of choice, and won�t hesitate to drop you like hot cakes if ADSL24 goes the way of other ISPs we�ve watched being taken over.

Best regards

James Shepard

and received this on the 16th December...

Network
The Coms network does not and will not have traffic shaping of management for direct users. The facility may become available for our Wholesale customers in the future but this will not impact direct users such as yourself.
We manage our network to have twice as much capacity as the average Mbps per user so you should have no concerns there. We have multiple interconnects with our suppliers over multiple POPs to ensure resiliency. We are adding in additional capacity for Ethernet and EFM services so again this demonstrates our commitment with significant investment to grow our connectivity base, not reduce it. We can of course only do this by attracting customers based on the quality of the network. If it's a rubbish service, people won't use it.

Would you therefore be kind enough to explain why my P2P download is being throttled at 5kbps?

I'll do you the courtesy of waiting for a response before requesting my MAC code to leave....

Yours disappointedly but not surprised,

James Shepard

Disgusted but not surprised...

You owe them no courtesy, get that MAC and get the hell outta there asap!!!
Shameful liars