Lol the Coms shame just keeps on growing. I feel for them in a way, they clearly weren't prepared for what they were dealing with, it's just a shame the route they took. As someone said in a different thread that sums up one of their main issues, they are shaping their customers to match their service as opposed to shaping their service to match their customers. Can understand that just throwing more bandwidth at the problem isn't a financially viable solution but there needs to be a happy middle.. there is no excuses at all as to why in 2014 they need to throttle people to 5kbps.

Whelp it is 1AM in the morning most people are in bed (will be heading off myself in a second) and as usual usenet is throttled to death at 1 am in the morning I mean come on here.

Ah well I won't have to put up with this much longer just 9 days till I leave coms.com. Good riddance to them I can't believe what they have done to ADSL24.

Yeah was still getting throttled at 6:15 too. I feel sorry for those who are stuck on contracts with Coms and can only hope by the time they've finished culling the heavy users, they can make the throttling a little less excessive.

Mac code requested. I'm off to Xilo.

For the info of other Coms users on the thread I received this from Paul this morning...

Good Morning Mr Shepard,

Hope you are well.

Firstly thank you for getting in touch again, I appreciate you taking the time to contact me and giving a right of reply.

My comments on the quality of the network stand form my mail to you back in December which remains mine and my teams primary concern when it comes to the network. During March the usage on the network became unstable due to a very high demand for non real time traffic. This led to packet loss and many complaints where customers found voice and streaming services almost unusable.

Coms moved the ADSL24 services to our own network earlier this year from the previous network supplier (Daisy) which makes us 1 step closer to the underlying suppliers and means no reliance on a third party that James and his team had at ADSL24 had to contend with. Our network is less than a year old and has the capacity for 20k users. It is by no means running 'hot' and we couldn't just keep increasing bandwidth to satisfy a small number of users there had to be another way to address the problem. By testing with DPI we can see 3% of users are consuming more than 500GB per month, the impact of allowing users to download whatever protocol eventually caused instability with steaming, gaming and voice traffic hence the profiling and making P2P and NNTP the lowest priority. The traffic prioritisation fixed the issue almost immediately.
In all honesty the team were faced with wither a couple of thousand angry customers or a few. It is regrettable that things change but we had to do it for what we thought were the right reasons. It was my call to make a practical decision which would upset a small number of the entire base and in terms of the communication I got it wrong. Some customers with really low bandwidth speeds don't deserve to have their profiles traffic managed, we did something about that. Others were/are consuming more data than we as a business with 300+ staff use on a daily basis.

Moving forward we can address your specific complaint by removing your connection from the traffic management profile and we can continue to monitor or the team can issue a MAC. Please let me know how you would like to proceed.

Thanks and regards,
Paul

My reply which seems to sum up the other posts on here:

You haven't so much throttled it as blocked it (You can't call 5k/sec anything else), and not just for the 3%, you blocked it for everybody. I DO use P2P but never exceed my monthly allowance I PAY FOR, never mind any extra off peak. If I want to use the 100Gb a month I pay for I do NOT expect to be throttled.

Not only that, you didn't have the manners to bother to tell anybody prior to doing it.

I'm not interested in doing business with a company who starts treating its customers like that after a month of being switched over. It doesn't bode well for the future.

I'm also disappointed that your initial comms and assurances to me were all bluster.

I've requested and actioned my MAC code and will be leaving Coms as of next Wednesday and I don't suppose I'm going to be the only one.

Regards

James

You haven't so much throttled it as blocked it (You can't call 5k/sec anything else), and not just for the 3%, you blocked it for everybody. I DO use P2P but never exceed my monthly allowance I PAY FOR, never mind any extra off peak. If I want to use the 100Gb a month I pay for I do NOT expect to be throttled.

Not only that, you didn't have the manners to bother to tell anybody prior to doing it.

I'm not interested in doing business with a company who starts treating its customers like that after a month of being switched over. It doesn't bode well for the future.

I'm also disappointed that your initial comms and assurances to me were all bluster.

I've requested and actioned my MAC code and will be leaving Coms as of next Wednesday and I don't suppose I'm going to be the only one.

Regards

James

I echo your concerns.
I was with ADSL24 for a number of years and felt no need to move.
I seldom even approached my 30GB allowance and never used P2P.
My biggest downloads were occasional CD images or OS upgrades.
Thus, I expect I was the sort of customer who contributed the most profit to an ISP.
I left on principle and the deal I got with Plusnet saved myself £15/month for a year and about half that for another six months.
I wouldn't have bothered to go through the admittedly slight hassle of changing if I still had trust in COMS.

Oh for god's sake. Even acestream and sopcast are completely blocked now.

I can't do anything as I'm moving house in 2 months time, so I've got to spend 2 months without an internet connection that can do any of the things I need it to do.

Paul, you've trapped me on this [censored] connection. I hope you're happy with yourself.

Coms moved the ADSL24 services to our own network earlier this year from the previous network supplier (Daisy) which makes us 1 step closer to the underlying suppliers and means no reliance on a third party that James and his team had at ADSL24 had to contend with.

Basically, Coms screwed up and their network was not ready for prime time. How on Earth did they think ADSL24 managed, and managed very well over the years?

In reply to a post by Jumpjim1:

Mac code requested. I'm off to Xilo.

Me too, sadly my migration which should have completed today failed because there's a current migration request on my line to Enta!? No idea what that's all about, I was moved onto the Coms platform last Tuesday (since when my connection has been frankly terrible) but other than that there should be no ongoing migration work surely? If so, why haven't I been made aware of it?

Matt from Xilo is very helpful but I'm now stuck with Coms for at least another week while I wait for the order to complete again through no fault of my own. I just want out of here.

Hello!

As mentioned, we've seen some lines migrated between two of Coms suppliers in the last week. Some MACs have worked but have been delayed, others have needed a new MAC.

Sorry for the delay!

Matt