If Xilo were able to haul me off Coms MPF, and had capacity at my exchange, I'd be joining you.

More than happy with your response on this, I was posting it here more for Coms opinion if they feel like adding it.

interesting I noticed this after checking their packages and a dodgy looking ** next to unlimited.

"unlimited data allowance is subject to the Coms fair usage policy to ensure other users� broadband is not adversely affected"

Thats in breach of ASA regulations.

Even with that aside the prices are horrific and about 5 years out of date. Charging over £25 month for 30 gig usage and they still cant make the numbers add up to avoid throttling.

Also if the 25kbps throttle is on unlimited accounts that is in breach as well as that is most defenitly not moderate throttling.

Edited by Chrysalis (Wed 16-Apr-14 16:32:22)

In reply to a post by Chrysalis:

interesting I noticed this after checking their packages and a dodgy looking ** next to unlimited.

"unlimited data allowance is subject to the Coms fair usage policy to ensure other users� broadband is not adversely affected"

Thats in breach of ASA regulations.

Even with that aside the prices are horrific and about 5 years out of date. Charging over £25 month for 30 gig usage and they still cant make the numbers add up to avoid throttling.

Also if the 25kbps throttle is on unlimited accounts that is in breach as well as that is most defenitly not moderate throttling.

All the above carried over from Tiscali I believe imho, after having done some research.

Their home page is filled with news about companies they buying out, so seems clear where their priorities are.

So legally this is easy.

1 - The ASA will slamdunk these clowns hard forcing them to change the product spec, this however will take time as the ASA dont act fast plus not directly help those suffering now.
2 - Existing customers can probably leave without penalty under the "unfit for purpose" reason.

Heavy throttling is very yesterday, its no longer fashionable in the isp industry. Dont feel you stuck just leave.

In reply to a post by Chrysalis:

Dont feel you stuck just leave.

In the throes of doing just that, can`t wait to be rid of this shambles of an isp

In the throes of doing just that, can`t wait to be rid of this shambles of an isp


Good luck, they're currently obstructing me every step of the way as I try to leave, they can't even do that right.

For starts it's not even unlimited, the allowance is set to 1000gb which I also believe is breaking some regulations or other. Further more, we don't even get the luxury of 25kbps speeds now while throttled, it's now just a measly 5kbps.

If they are definitely breaking regulations, would it be the ASA I'd contact to issue a complaint against them?

I am not a heavy p2p or downloader. I am an infrequent gamer, but the whole tech support thing from Coms has been pathetic.

Non UK tech support, who else sends an email in the morning saying 'good afternoon'. Tech support has no direction and I have been speaking with at least 4 different people, none have resolved the matter. The solution is to use the blame the microfilter, router, etc. Or to make requests, but not tell the customer what they are. It is clear my connection worked fine until this shower took over.

Couple this with Traffic management, poor connection, packet loss, and unpredictable service.

There can be only one solution, MAC code requested, 5 days and still waiting. No idea who to use, but xilo are not an option for the Driffield, East Yorkshire exchange. Sky are [censored] and traffic managed me to hell before.

Edited by deleted (Wed 16-Apr-14 20:56:08)

In reply to a post by Skerne:

No idea who to use, but xilo are not an option for the Driffield, East Yorkshire exchange.

Why not? They can provide a service over a BT connection as well as TTB and C&W.