In reply to a post by caley:

ADSL Link Downstream Upstream
Connection Speed 15369 kbps 1023 kbps
Line Attenuation 21.5 db 10.6 db
Noise Margin 6.6 db 12.4 db

Your sync speed still looks too low for your short 21db attenuation line...i have a slightly longer line than you (29 db atten) and i'm easily getting 17mb @ 6db SNR, so you should be getting ~ 20 meg. Couple of things to do:

1) Try changing your router to the N300 you have and see if this makes any difference to your disconnections and sync speeds.

2) If the above doesn't make any difference then plug your router into the test socket located behind the BT master socket and leave it connected for a day or two:
http://www.kitz.co.uk/adsl/socket.htm
http://support.zen.co.uk/kb/Knowledgebase/Testing-co...

If the disconnections stop and your sync speed increases then you have issues with your internal wiring and you need to change your filters, get the wiring checked etc. If the issues still persist then the fault lies outside your property and you need to call Xilo and ask them to look into this further.

As well as what baby_frogmella says, have a read of the first, second and last entries on this page, and see if anything there applies to your setup.

All our telephone wires are underground here. We have no telephone poles or electricity poles, everything underground. Handy in a thunder and lightening storm. My filters are newish but I'll change them to make sure it's not them and my phones are cordless, less than 14 months old. So I don't think I'm affected by anything on your site but can't say anything about the neighbours. Don't know what they use at all. I've not had any problems before with my broadband connection wise but just to make sure I've got a telephone engineer booked for Monday morning to check the house wiring and put some new phone sockets in. He worked for BT for 30 years and now he's gone on his own so hopefully he'll know what's what. I'll let you know how that goes. So I think I've covered everything. If the wiring and sockets get the all clear then I don't know what I can do next. I've been home since 12.15 and I don't think the connection has dropped so hopefully it was just glitch and everything will be fine. I'm of to try baby_frogmella's idea and set up the N300 and see if that makes a difference. I'll let you know result.

Caley.

Set up the N300 and the router stats are below. Don't see much of a difference really. The speed is slightly faster. What's your opinion?

Caley.


ADSL Link Downstream Upstream
Link Rate 15888 Kbps 1023 Kbps
Line Attenuation 19.0 dB 8.7 dB
Noise Margin 6.1 dB 13.1 dB

[img]http://speedtest.uk.net/result/495733/[/img]

In reply to a post by caley:

Set up the N300 and the router stats are below. Don't see much of a difference really. The speed is slightly faster. What's your opinion?

This confirms there's nothing wrong with either of your routers. But like i said earlier, your sync speed is lower than it should be considering you're on a fairly short line. Can you connect the router to the test socket and give us the line stats? (you can move the router immediately after getting the stats)

Edited by deleted (Sat 19-Apr-14 14:18:29)

Means I've got to move it downstairs cause that's where the main box is. I've to go out shortly but I'll give that a try when I get back.

Caley.

Interesting the drop in both down and up attenuation.

Post deleted by caley

Got home late so I'll move one of the computers downstairs tomorrow and set it up to the main box and see what that brings. The connection has cut out a couple of times this evening so it's still happening. Hopefully the telephone guy will give everything the all clear. I'm getting him to replace all sockets around the house, check the wiring and he says he'll check my broadband too, so it'll be a thorough job. If my wiring and sockets are ok what happens next? Never been in this situation before so don't know the steps to take.

Caley.

One thing I had to do when I had ADSL, I connected two filters in series and it fixed whatever issue I had - damned if I cannot remember what it was. Cannot hurt to try.

I was also very impressed with ADSL24. My FTTC moden suddenly started being very sensitive to heat - would cut out frequently. Because BT messed up the visit for a replacement modem, James himself lent me a spare modem and another bit of (unreleased) kit to get me going until the new modem arrived.

Glad you are a happy camper with Xilo, as am I.