When ADSL24 were around I had very few problems and when there were any they were resolved very quickly. Customer service was exemplary, they always knew what to do and say. Ah, miss them but Xilo looks like a great alternative. I've never seen a request handled so quickly even from ADSL24 and that is true praise from someone who was addicted to ADSL24. When I get my wiring checked and sockets replaced tomorrow, and if they're all found to be ok then I'll get back to Xilo and see what they'll do to resolve the problem I'm having of apparently lower than normal speed and the disconnections I'm getting. I'm positive they'll handle the problem professionally and swiftly as they did the other night. I'm hoping to have a long relationship with Xilo as I did with ADSL24 and I'm also positive they'll surpass what ADSL24 did to keep me a happy camper broadband and customer service wise. I'm not very up on communications so I need to have everything spelled out to me in words of one syllable. Amazes me when I come onto this forum how they all chat away in talk that is sometimes gobbledigook to me but I've learned a lot here. When did you leave ADSL24? Were you part of the grand exit in February? What a pity a grand company like ADSL24 had such a horrible demise. Now, you're saying join 2 filters together and put them where, on the main socket or somewhere else?

Caley.

Hi,

I left ADSL 24 when I read that they had first changed hands to Coms and had not told their customers. I read about it first here and that hacked me off. The service itself was still good then so changing was easy too.

I do not have filtered faceplates so had to fit one of those filters that one gets with routers. I just and then connected two together and them out one end in the phone socket and into the other, the modem/router.

Edited by deleted (Sun 20-Apr-14 22:27:44)

Well the connection has dropped quite a bit today. It drops out for a minute or two then reconnects. I've got one of my computers downstairs now and ready to go but I've decided to wait till the telephone guy has replaced the telephone socket tomorrow and tested the wiring to try it out. I'll let you know how things go. I'm hoping to get these line drops solved soon, they're very annoying.


Caley.

That's the testing done and the Telephone guy installed a couple of new sockets around the house and gave everything else a clean bill of health. I've now run a test using the test input in the BT main socket. I've put the results below and also took the stats from my computer which also are below. I can't make sense of them so I hope somebody can and let me know the next step. The line drops are still happening and I would like to get that sorted. Line drops never happened before with any isp so I can't understand why they're happening now. I'm hoping that somebody here will be able to explain all this and advise the correct procedure to take.

Caley.


Test Socket

ADSL Link Downstream Upstream
Link Rate 18943 Kbps 1023 Kbps
Line Attenuation 18.0 dB 11.1 dB
Noise Margin 6.1 dB 13.6 dB

Main Computer

ADSL Link Downstream Upstream
Connection Speed 16339 kbps 1023 kbps
Line Attenuation 21.5 db 10.5 db
Noise Margin 6.1 db 12.8 db

That's a big difference between the test socket and the main computer. I would suspect your internal phone wiring to be at fault.

Sadly, I agree. Something is definitely wrong.

It's possible the ring wire is connected, (I meant and forgot to advise that it shouldn't be), but I don't remember that ever being associated with attenuation.

Post deleted by caley

Well all I can say is everything was tested and given the all clear. I made doubly sure that he checked the connections were correct when he installed the new sockets. So I have no idea what's wrong. I might have agreed with you both before the telephone guy came and did the tests but to be told everything was fine after the tests were done, well what else can I say. Would he have checked if the ring wire was connected and would that be the cause of the problem? Remember I didn't have these line drops before the noise margin was dropped so the only other thing I can do is ask for it to be raised again. What's your opinion on that?

Caley.

I think you have two problems.

Whatever is causing the line drops, and the 3dB attenuation gain between the test socket and wherever you took that later reading.

Raising the noise margin is a way of masking problems. The normal value is 6dB, and on a good line 3dB is quite common.

Have a look at this page, and see if anything in the sub-pages looks relevant.

I read most of the pages on your site previously but had a look over again and cannot find anything that pertains to me. I know nothing about wiring so expected the telephone guy to do the right thing. Are you saying he didn't cause I have no idea what he did? I asked him to make sure that all connections were in the right place and correctly secured. What more could I say? He seemed to know what he was talking about and having 30 years BT experience you'd think he'd know what he was doing and talking about. Think I'll have to go back to the original setting much as I don't want to. I'd like to get this sorted, the line drops are annoying to say the least.

Caley.