Can you use "1 of these " for the 2nd test, please?

If there's any wiring attached to the back of the faceplate on "1 of these", can you upload a photo, please?

This is a wind up right? Enough's enough.

No, you changed too many variables in your testing. Test 1 was in the test socket. Test 2 was in a different socket which brought additional wiring and an additional socket into play.

Edited by deleted (Mon 21-Apr-14 20:32:34)

In reply to a post by caley:

This is a wind up right?

Not at all! This is all serious in order to help you. Please bear with us.

You now tell us that the 'Main Computer' stats were from a '3 of these' socket which is actually an extension socket. The '1 of these' socket is the master socket. For the 'Test Socket' stats did you plug the router into the front of the master? The test socket isn't the master socket itself but a hidden test socket that you see by removing the faceplate of the master and looking at the part behind it. Did you use that?

From the fact that you got worse stats and an higher attn. from an extension socket proves that the extension wiring is faulty.

In reply to a post by caley:

This is a wind up right? Enough's enough.

No.

You have what ought to be an impossible pair of stats form the same system. It's just we all have a different way of expressing ourselves, and a different amount of history in helping people who like you, (you said yourself at least twice ), know next to nothing about the subject.

We all want to help.

Anyway - thanks for clarifying the sockets used for those two tests. I'd like you to do two things. The first is simple, the second easy enough but possibly very important. These are best done well inside daylight hours - during dawn, dusk and night-time a disconnect and reconnect almost always lowers your connection speed. (Though if it does, then it improves the stability).

First, please can you take the router back to the master socket, (the 1 of), and just get the stats plugged in there as normal. Not removing it to get to the test socket. Post those stats.

Second, unplug the router from the faceplate and remove the faceplate. Be careful, as there may be wires attached! If there aren't, then we have found a major problem.

If there are, leave it off and please go to every extension socket in the house in turn, both the ones he fitted and any that were already there, taking a phone with you. The base station if you only have cordless. Plug the base station or phone in and see if you get a dial tone. Remember - this has to be at every socket apart from the master.

If you get a dial tone at any, again we have found the same problem. Make a note of which ones work.

Finally, whatever does or doesn't show up there, when you go to replace the faceplate on the master, look to see if there are two wires or three attached. If two, they will be in terminals 2 and 5. If three, there will also be one in T3. That's the ring wire which messes up broadband.

Re your ex-BT engineer, I don't doubt his capability with respect to the phone wiring itself, but there is a possibility that he is ignorant of some "no-no"s that are fine for phone only and very bad for broadband.

It sounds a lot, but has to be done as the first step.

In reply to a post by BatBoy:

Can you use "1 of these " for the 2nd test, please?

Is there any point? It'll be same as OP's 1st test. From the 2nd test we now know, as you pointed out, that the extension wiring is degrading the connection.

In reply to a post by XRaySpeX:

For the 'Test Socket' stats did you plug the router into the front of the master? The test socket isn't the master socket itself but a hidden test socket that you see by removing the faceplate of the master and looking at the part behind it. Did you use that?

A good point. I didn't think of that. (Drafting mine while you were doing yours ).

I wonder if he has cross-wired a pair. I don't meant used split pairs, but wired T2 to T5 and vice versa somewhere?

I've no idea what the effect is, but believe for the phone it doesn't matter. For broadband apparently it does.

Edited by RobertoS (Mon 21-Apr-14 21:49:20)

In reply to a post by RobertoS:

If you get a dial tone at any, again we have found the same problem. Make a note of which ones work.

<<--- Here--->>

Finally, whatever does or doesn't show up there, when you go to replace the faceplate on the master, look to see if there are two wires or three attached. If two, they will be in terminals 2 and 5. If three, there will also be one in T3. That's the ring wire which messes up broadband.

Between those 2 steps the OP should plug router into hidden test socket now revealed and take the stats. We don't know if what the OP calls the 'test socket' is just the external of the master socket.

Yes, I've already acknowledged that, but I posted before reading what you asked her. See my reply to your a bit ago .