i am also doing an mpf migration to xilo. I am due to complete on 16th May. will report back my experiences but at the moment i cannot wait to be back with a decent ISP

Mole, I am on unlimited, which appears to be about right usage wise

I'm on Xilo's 50GB package, which was more than enough with ADSL24. It's still counting usage 24 hours a day. Support said they'd investigate 10am yesterday but I've heard nothing since.

I also noticed that my Coms account was still showing the old Complete DSL product status as active. Sent Coms a ticket, to which they replied:

"Thank you for bringing this to our attention, Please accept our apologies our system has been update to reflect your migration."

No idea how this affects their billing, but it may be worth ensuring they acknowledge the service has been terminated.

Edited by deleted (Wed 14-May-14 22:00:56)

Did Xilo email you the new Login details before the migration? Mine is due today and haven't had any emails so im worried!

Login to this page using the email and password you chose when signing up, and you should see the details for your Xilo broadband account.

https://my.xilo.net/xilo/adslsummary.php

That worked great thanks!

Another successful migration to talk and surf from coms complete.

The activation date was Friday but it wasn't until Monday that it actually worked because of the manual intervention required by TTB. My profile did reset on the Friday just before midnight to the default 12db fastpath but the router wouldn't log in with the Xilo details at that stage.

Still awaiting Coms to close my account and bill me. I informed them of the activation date which they replied to saying they'll sort the billing and account when I've confirmed a successful migration. I've kept them up to date but it's slightly early to expect an answer just yet.

It's going to be interesting to see how that final bill looks beings as they accidentally refunded me the other month (they didn't update the billing when I wanted to cease the line and then changed my mind when Vivaciti started saying they could migrate for free).

Edited by deleted (Mon 19-May-14 10:56:15)

I suggest sending Coms a ticket requesting acknowledgement that the migration has taken place and that your package has been discontinued. My account was still listed as being active in the "My Details" section a few days after switching.

Thanks, have done

Xilo have replied that when a TTB connection is migrated, usage reporting can sometimes be initially incorrect, but that it stabilises at the start of the first full month. They also say that I need not worry about being penalised for seeming to go over the bandwidth limit.

Edited by deleted (Tue 20-May-14 10:54:56)