Good to know. Having just checked, mine seems to be behaving the same.

I left Dead Space 3 downloading late last night and noticed that 8GB of the 10 it was counted towards my usage today.

Edit: actually more like 6ish..

Edited by deleted (Tue 20-May-14 20:21:02)

Another successful migration from coms to xilo talk and surf. Like a previous poster here, my migration was delayed from friday to monday - supposedly due to lack of time on the part of a BT engineer.

however, everything now seems fine and xilo actioned a request to alter my line profile - noise margin from 12db to 6db, like lightning.

coms have also acknowledged the cease and the fact that my final bill may include a credit ,although i did already have an open ticket with them which dated back to my complaint regarding unilateral change to my ts and cs to include throttling. Since line rental and broadband is billed monthly in advance, there should be a credit and only calls should need to be paid for.

Coms allowed me to leave despite the fact that i was still within a 12 month contract, for anyone who might be interested. To coms credit on that point, they did not quibble (that is the only point that they can receive a credit for of course!). The throttling is still fully in effect at evenings and weekends ,with usenet and torrents blocked in all but name with speeds of no more than 2kbps. How they will have any customers left, paying more for Coms than they would have to for any standard isp with a throttling/fair use policy, is a mystery to me.

I am also on the xilo 50gb usage package so i will follow with interest whether the peak stats do become more accurate once we get to the first full month (which will be from June 1st)

I received an invoice from Coms on 22nd May showing that an amount would be refunded. As nothing had arrived in my account by today, June 2nd, I dropped them a ticket. They replied that their financial manager had been informed and I later received confirmation that the refund would be paid in 3-5 working days.

Anyone been refunded without recourse to prodding?

I also received an invoice showing an amount to be refunded on the 23rd May, I also received a ticket update on 8th May telling my service had gone live with new provider and I quote below ;;
"Good Afternoon,

We can see your line is with your new provider as of the 8th of May.

Please be advised your account and service with Coms have now been deactivated fully. Your next and final invoice should be issued to you around the 23rd of the month for payment on the 1st. Please read carefully as this invoice may be a credit back to you for services you've paid for but not used. This should process automatically if you have a direct debit in place with us, if not or if there are any issues with the refund, please call in at: 01457 6000 24 for billings dept to process your refund via BACS.

Kind Regards,
XXXXXXXXXX
Coms ServiceDesk "

I cancelled my DD on 2nd May and as yet have not been refunded, so have chased them up.

Edited by deleted (Tue 03-Jun-14 16:18:34)

Just chased them up, what a palaver. They do refunds once a week apparently and should go through this friday.

You should never cancel DD until settlement has taken place.

Coms today issued a refund to my credit card, which was my last payment method.

So far, apart from the well known major outage on May 15th which was beyond their control, I'm very happy with Xilo. The only thing lacking, in comparison with the old ADSL24, is a way to view ongoing phone usage. I'm guessing this may be a limitation inherited from their supplier.

I migrated from Coms to Xilo on the 26th May, yet I see from my bank account, they took a full months payment out on the 2nd June. I've raised a ticket and hopefully I'll get it refunded asap.

Hi,

Another Coms to Xilo defector here!

My connection has gradually been slowing down and it wasn't until I read an old post of mine on here that I realised just how much by. When I was with Vivaciti, I was hitting 11.5Mb/s consistently. My latest sync rates are around 9.8Mb/s! I can account for a comparatively small percentage of that, when I switched to fastpath but, that should only be around a 600Kb/s hit.

I'll be live with Xilo on 16th July if everything goes well. Can't wait!

Paul