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The sooner I get it back and can cancel the DD, the better I'll feel. So why not cancel the direct debit now? The presence of the direct debit has nothing to do with the refund.
You could have cancelled it immediately so they couldnt have taken the extra payment.
Most ISPs refund via the d/d system. Cancelling your d/d instruction beforehand makes that impossible. There have been a lot of posters in the past who have done as you advise and got in a right mess as a result. With a guaranteed delay in obtaining the refund plus a lot of hassle.
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Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Left Comms on the 12th May and received an invoice on the 25th stating that I had a refund of just over £15. So far nothing has appeared in my bank.
Update
Received a PM from commsCS yesterday to email customer services, which I did. Received 2 emails from them. First to say that they had checked my details and were arranging a refund. Second was to say that the refund was scheduled for 13th June.
Hopefully this will go without a hitch and I will update again after 13th June.
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I left on the 8th May and received my 19 quid refund from them yesterday, as they said, so result for me.
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Left Comms on the 12th May and received an invoice on the 25th stating that I had a refund of just over £15. So far nothing has appeared in my bank.
Update
Received a PM from commsCS yesterday to email customer services, which I did. Received 2 emails from them. First to say that they had checked my details and were arranging a refund. Second was to say that the refund was scheduled for 13th June.
Hopefully this will go without a hitch and I will update again after 13th June.
Update
No money in the bank on the 13th. Have sent another email to comms this morning.
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COMS owe me £11.45. Can I be bother chasing it? Answer is no, I'm happy to get away from them.
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Sorry, but I do not agree, I would chase it, as it your money they are holding and not paying you. If one or more "cannot be bothered" to chase it, then COMS are getting away it and will continue to get away with not paying people the refunds that they are due.
To be honest, I have never had to chase a refund from an ISP, as it was also issued when the ISP said it would be issued after leaving them.
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I'm in the same boat. Was promised refund would go through on Friday and nada.
Can't say I'm surprised going on Coms' track record. This lot are verging on criminals at this rate.
Sent another ticket (for all the good it'll do...) I can see me having to go to the small claims court soon...
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I'd chase for it out of principle..
Clearly you have left them for a reason, and therefore you are owed that money
CJT.
Now On Virgin Media Up to 50Mbps
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I'm in the same boat. Was promised refund would go through on Friday and nada.
Can't say I'm surprised going on Coms' track record. This lot are verging on criminals at this rate.
Sent another ticket (for all the good it'll do...) I can see me having to go to the small claims court soon...
Had 2 emails from comms support on Monday. First to say they were chasing up the refund and the second to say that there had been a problem with the credit process last Friday and that it would be processed this Friday. Looks like credit payments are only done at the end of the week.
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I chased up my refund on Mon 2nd June and was told it would be issued the following Friday, but it appeared in my account on Wed 4th. As ever with Coms, expect the unexpected.
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RobertoS
