Yep.
Its actually the first official communication that I have had from Coms since the "We wont do anything to adversely affect your broadband service" letter. (not including tickets to and from "support")

Could you work out from that if we would need to change our password in our router?

Clearly it was an email to all coms customers and not just broadband ones, so wasnt sure if it meant we had to change passwords for "my account", in the router or neither. And was just a heads up that future passwords needed to have numbers/letters etc

Edited by bobble_bob (Wed 25-Jun-14 20:29:27)

I would guess that its the password to get into the 'my account' area of the Coms website that the email is about. Other than the heartbleed thing, I don't know what 'recent event' that the email alludes to. If it is, then its taken them long enough to do something about it... and giving us less than two days notice of the change. Still any notice from Coms is an improvement.


Pasted below is the email in question;

Dear Customer,

You may be aware of a recent event that has threatened the security of personal customer information within other organisations. Coms has been unaffected by these events, but nonetheless, the security and protection of your personal information is always at the forefront of our minds.

Regular audits on our infrastructure and systems are carried out on a regular basis, but to ensure that your personal data is protected even further, we have implemented a robust password requirement system.

This action will take place on Friday 27th June 2014, Your password will need to incorporate a minimum of eight letters in both upper and lower case, and special characters. We recommend that you keep any passwords safe and confidential under all circumstances.

On Friday 27th June 2014, we will also be upgrading the MySQL server to version 5.5. This is another aditional security upgrade to ensure your personal information is as protected as possible. There is a possibility that there will be some changes to some of the queries in MySQL that may need to be implemented in your PHP code. For more information please click here.

If you have any questions, or would like any further information, please contact us on our new numbers: For the customer service team call 0330 300 9000 and for Faults, call 0330 300 9001 from 8am � 8pm, 7 days a week,

Kind regards,

Steven Shears
Head of Customer Service
Coms

Maybe thats of use to any Coms customer who didn't get the email.

Edited by deleted (Wed 25-Jun-14 20:41:46)

Well if they store passwords as plain text as some have said, wont matter how secure it is

There has been a fair few hacked sites recently (well over the last few years pretty much) that seems to be on a regular basis