About 10 minutes since last drop. Had about 20 minutes of constant up and down. I assume they are fixing something and its sorted for a while now.

I doubt it, you cant talk to Broadband Tech Support on a weekend, and i dont think Coms have any monitoring software to tell them about problems. They rely on us moaning to them.

Does your router say why the connection dropped? My logs dont say anythingother than it was disconnected

Router logs say nothing much really only "Call drop because echo reply not received in time"

Just see how things go over the weekend.

What a shambles! As well as yesterday's outage (which appears to have been resolved at 12:30, not that their status page on their new site said anything), it went off for me c. 06:00 today. I managed to get an active connectionf for a couple of minutes this morning, before it dropped, and haven't been able to connect since.Each time, my connection to the exchange is stable, with a good sync. The problem is obtaining a WAN IP, thus registering on their network. It smells like a Radius fault.

I explained to Coms yesterday that their status page reported no problems, nor that it had been resolved. She was surprised that that was the case as she had been told by other Coms staff that their status page was listing details of the fault and its resolution; she'd chase this up. I also told her that it would be a good idea to use their Twitter account to give information on outages and resolutions. She agreed. Naturally, nothing's been done about that, either.

It took me three attempts to log the fault with Coms. I rang their 0330 300 9000 number, only to get told (each time) that I had called the wrong number, and that I should ring... 0330 300 9000. Which I had. "Oh, I don't know why your call has been routed here." On the two previous occasions when I attempted to leave my contact details and details of the fault, the call dropped. It happened both when I called from mobile and from landline, so it appears that their call handling is up the spout as well.

I finally stayed on the line for long enough on the third attempt to leave my details. She couldn't understand the nature of the fault, but transcribed what I said, and that looking at Twitter and various forums, I wasn't the only one, and that it appeared to be the same faut as yesterday. She said all she could do is pass this through to "head office" and that someone will call me back. I don't hold out any hope that this will be looked at until their techs arrive on Monday morning.

I'd switch to another ISP if it wasn't for the fact that I have a /29 with Coms, and I'm loath to surrender those.

She couldn't understand the nature of the fault, but transcribed what I said, and that looking at Twitter and various forums, I wasn't the only one, and that it appeared to be the same faut as yesterday.

Got any links to other forum/twitter posts? Cant seem to find much other than this forum about the issues

Oh and to add, other than a 20 min period around 9:50 im online now

Edited by bobble_bob (Sat 29-Nov-14 12:15:15)

Bob - just do a search on @comsplc on Twitter. There are a handful of people commenting

Mines been down since early hours Friday morning. Nothing since then at all. Something is seriously wrong with my connection though. Placed ticket at 07:37 Friday & no one has even it checked it by today. rang them yesterday & after much phone frolics got through. The 9001 number goes to some blokes desk who denied all knowledge of Comms.com!!
Rang the 9001 number, they said would "check the line". Result was "its fine, just the outage. Will come back later. Just leave router off for awhile then turn it on." did that as well as trying 4 different filters & 2 routers. All the same, no connection. Fails to obtain IP address from their end after CHAP authentication fails.
Rang coms again, they said master socket fault tell BT. Rang BT, line is ok as phone is working & that was plugged into Test socket or faceplate.
4pm Friday, ring coms again. Nice lady takes details, gives me reference number & promises a call back in 20mins. Yeah, right. Ring today, tell em all the details again, transfered to right dept, on hold then disconnected.
Ring back, go through the "its an ADSL24 problem, rung the wrong number, no i haven't blah blah take details, ring back blah."
Try again, ring the number, tell them its an ADSL24 problem & its a "you need to ring the 9000 number", hmm been here before me thinks. Takes details again and at this point im told that ADSL24 users have a different support desk number to ring. Hmmm, never been told that. Says that information will be passed onto higher authority and expect a calll Monday! So no broadband this weekend. Muppets, total and utter Muppets. I askedif ill get these 3 days back out of my charges.
Part of me is wondering, is it just ex-ADSL24 users who have suffered the outage or is that just being paranoid. Either way, once its sorted getting MAC then jumping ship asap.

I moved from Coms to Xilo and the first ticket I raised with them was answered in 1 Minute 20 Seconds!

Something has changed as I am downloading much faster than usual, currently 1.74mbps and best ever on ADSL24 was 1.6mbps. This is over usenet and using newsleecher.

Yea i can download at full speeds atm. The outage broke the traffic management system?