Every single time the connection drops I call their support line immediately (0330 300 9000) I used to just leave it and wait for it to come back up, but I'm bored of that now... only once has someone answered. I called tonight after it going down again (yawn) to see what the problem is with it happening repeatedly and to eventually get my MAC code but after 30 minutes of calling again there was no answer. Any idea if I can email them to get my code? Don't plan on staying with them through the next billing phase.

Try raising a ticket at http://myaccount.coms.com/myaccount/tickets/
Poor show that you can't get through to someone on the phone.

In reply to a post by Gari:

Try raising a ticket at http://myaccount.coms.com/myaccount/tickets/
Poor show that you can't get through to someone on the phone.

I second that, I left COMS in May and raised a ticket requesting my MAC.
It was emailed to me 2 hours later.
Guess they were as sick of me as I was with them

Was out last night on just noticed after looking at my logs. Seems there were outages of 15 mins or so?

Seems therere CHAPs server just throws a wobbly

Edited by bobble_bob (Sun 11-Jan-15 08:03:39)

Coms close on a weekend they never answer

In reply to a post by bobble_bob:

Was out last night on just noticed after looking at my logs. Seems there were outages of 15 mins or so?

Seems therere CHAPs server just throws a wobbly

Two disconnections I think, one was only a couple of mins or so but the second was for 10-15 mins. My router log shows a long repetitive list of....

Jan 10 19:30:02 daemon pppd[25659]: PPP: Start to connect ...
Jan 10 19:30:02 daemon pppd[25659]: Using interface ppp0_0_38_1
Jan 10 19:30:02 daemon pppd[25659]: Connect: ppp_0_0_38_1 <-->
Jan 10 19:30:02 daemon pppd[25659]: Couldn't increase MTU to 1500.
Jan 10 19:30:11 daemon pppd[25659]: LCP: timeout sending Config-Requests
Jan 10 19:30:11 daemon pppd[25659]: Connection terminated.

.... and repeat

My logs show this

---

10 Jan 2015 19:52

10 Jan 2015 19:36
10 Jan 2015 19:36
39 secs

8 Jan 2015 19:24
10 Jan 2015 19:21

188.81 MB

I rebooted the router on the 8th, but seems i was disconnected for 30 mins minus a 39 second connect

Regional TTB core network issue..

This incident was raised following the identification that wholesale business customers routing through Harbour exchange were experiencing a total loss of service. Following network monitoring completed by our NOC, service alarms were identified at the Brentford data centre subsequently causing a total loss of service for impacted customers. Following investigations completed by our NOC and TTT Network Support, it was found that card 7 on a Network Core Router at the Brentford Data Centre (NCR002.BRE) had failed. This subsequently caused one of the links into the router from Harbour exchange to fail. Further in depth investigations were completed by Network Support and a field engineer at the Brentford site identified that the failed card was an older version and no spare cards of this type were available. To restore full service the field engineer physically migrated ports onto card 10 and a configuration change was completed by our Network Support engineers. This incident is now resolved and will be closed. Network Support will also log the underlying card issue with the supplier Imtech in order for a replacement card to be delivered and installed.

Matt

Is this something Xilo customers have been experiencing too? Its been off and in since November for coms customers with chaps authentication errors but sync remains up.

You say regional but seems all coms customers are effected when it happens

This appears to have been a one-off event but affected many people both direct and indirect that traversed via Harbour ex or their regional DC.

Matt