Thank you very much Matt for the detailed explanation - nice to know that the problem has been identified.

Gari - Did your router logs suggest the issues was different the other day compared to the other times its gone down (like on the 2nd?). If this was a 1 off event, it may not be the same issue as the CHAPs errors/downtime we have been getting

Bob, you're right .... the last outage gave a different error than the others ... on the weekend it was

LCP: timeout sending Config-Requests

...but usually it's something to do with CHAP authentication.

I see where you're coming from with this - we might still get those disconnections that we've been having which are potentially a separate issue.

Can you remember if the ones on the 2nd were CHAPs errors or something else?

99% sure it was to do with CHAP authentication, (as usual) ... I think I PMd you about it on the day.

Yea just remembered you PM'd me, said you thought it was CHAPs.

Guess we can let Coms off for the weekend outage, its just the rest thats their fault