Just a note in case it helps anyone else, I replied to my own Coms support ticket and it changed to 'in progress'. I then got a reply from a Coms person first thing the next day. They say there was a glitch in the ticket system, but if thats the case you'd hope that someone had thought it had gone a bit quiet on the support ticket front as of late!

Will see if they manage to resolve my billing issue...

I switched one of my lines to plusnet and have had no problems with them. Seem to be about as good as ADSL24 used to be. I know they do manage traffic a bit, but at least it isn't as heavy handed as Coms where they made youtube practically unusable half the time - even in the early hours of the morning...

Crayford

You shouldn't have any technical problem on that exchange wrt the speed these days. It's possible that when you were last on a BT Wholesale connection there was a fault on an exchange line card.

If the estimate for your line from the BT Wholesale checker is below 8Mbps here is a possibility Plusnet may configure you on ADSL rather than ADSL2+. That would need sorting out as it would possibly slightly lower your downstream and would certainly clobber the upstream to 448kbps.

Also I don't know if they have stopped doing this yet, but for a long time they provisioned ADSL2+ with a 448kbps upstream, but uncapped it on request. Wait and see on that I think, or register on the Community forums and ask if it is still the case. If it is, ask one of the reps there to get it right from Day 1 .

Thanks for the helpful info Robertos - and apologies to others for hijacking the thread.

Upload is currently between zero and 100kpbs as for the last 48 hours the upload SNR has got stuck at 28.8dB again. But when SNR is reasonable I do get 0.8Mbps suggesting its not capped at 448kbps.

Estimated download speeds for my line are 3.5Mbps (between 2Mbps and 6Mbps) but I know a reliable 7Mbps is possible. To get 7Mbps I have to be on a 12Mbps? (I think) profile rather than a 24Mbps profile which messes things up. (according to Coms technical people).

By the sounds of it Plusnet are much more approachable than Coms, and according to the sales people they'd be happy to work with me to deliver the best speeds and reliability they can.

Well Coms haven't fully sorted my billing issue and yet again the account was blocked until their systems registered my Direct Debit going through....

And unfortunately they appear to be back to ignoring tickets again. As I logged a new request and then replied to my own ticket in a similar fashion as to last time, I think we can conlude one of two things:

1) Their ticket system is horribly broken and they haven't yet bothered to fix it.
2) They ignore tickets.

I can feel another MAC request coming on...

I cancelled my Coms direct debit as I'm migrating elsewhere which leaves me owing them February's payment (due 1st Feb).

As my connection is down more than it is up and when up its often only a up for a few minutes before disconnecting again so I raised a ticket on 1st Feb asking them to fix my connection so I could stay online long enough to log in and make February's payment.

Ticket closed with no response!

My exact message was as follows:


Whilst I am going to migrate to a new ISP, I feel that it is only fair I should be able to access the internet whilst paying for Coms broadband. My intention is to pay February's payment by card, but at this rate I can't get a connection to last long enough to even log in and make the payment. (Even this entire message is copy and pasted from Word so I can quickly send it when the connection comes back up otherwise by the time I've typed it the connection has dropped again).


I just hope this doesn't adversely affect my forthcoming migration.

I created a ticket in regards to a billing issue on the 29th of Jannuary.

As of today there has not been a reply.

I'll be leaving this useless ISP as soon as my next job and relocation is sorted.