Aquiss anyone?

I'm on the verge of leaving Plusnet, primarily prompted by the recently announced hike in line rental and the changes is support arrangements etc.

Although money isn't no object (sorry AAISP!), I actually don't mind paying more for a better service so I was wondering if anyone has any views on Aquiss.

They don't get mentioned much and I gather that they're an Entanet reseller - Is this a good or a bad thing these days?

I've hardly ever heard anything bad about Aquiss and you probably are going to get more of a personal service than a mega-ISP. They also have IPv6 as standard(though apparently BT and Sky will be rolling that out soon).

Like you I'm with Plusnet and am looking at various competitors, the thing is I still quite like Plusnet's customer service and the connection works fine ...

In reply to a post by Spud2003:

I've hardly ever heard anything bad about Aquiss and you probably are going to get more of a personal service than a mega-ISP.

The team here does work really very hard, such as tonight, we are still awaiting some late sign-off of jobs from Openreach, with a couple of the lads staying on after their shifts to see them through to conclusion with clients.

Good Evening ferretuk,

We like to think the quiet means we are doing a good job as normally forums tend to be filled with more negative comments (nature of humans), but we agree, we deserve more mentions

My views of Aquiss are naturally going to be biased, so I will let others do the talking, but if you have any questions, do feel free to shout. I can be personally reached here or if you would prefer some personal help and assistance, you can drop us a ticket via http://support.aquiss.net/ and mark for my attention.

We do indeed use Entanet (have done for over 10 years) and whilst there was niggles 5 years or so back, these days, as they did last night are winning industry awards for best SME Provider and Wholesale suppliers.

I've been with Aquiss for about 6 months now and have no complaints what so ever.

After being with Virgin and it's predecessors for 15 years my area became over subscribed with no chance of an early fix which I wasn't willing to put up with. I too was willing to pay a little extra for good UK CS.

xDSL was totally new to me and so I had a lot of questions which Martin patiently answered for me not just initially but over a couple of weeks until I had a better understanding of the system.

I very rarely have any slowdowns and as Aquiss customers are around 75% business evenings and weekends are wonderful.

I do think the Aqiuss web control panel is a little 'last decade' tbh but then I don't really use it anyway.

My live graph is here

http://www.thinkbroadband.com/ping/share/24c1178a6d6...

Thanks for the reply

Some questions:

1. Can you confirm that the minimum term for a new customer transferring an existing FTTC connection is 12 months? I believe that BT Wholesale only impose 30 day terms on transfers?

2. Can you confirm the cease fee payable in the (hopefully unlikely) event that I need to cancel services without migration? Your website says £40 but your T&Cs say £29.95

3. Can you confirm any early termination charge fee scale as your website suggests that you will charge the full monthly fee for any remaining period but OFCOM guidance suggests that fees should be lower to reflect that your costs reduce?

Hopefully these questions should be irrelevant but good to know where I stand if things don't work out!

Edited by ferretuk (Sun 05-Jul-15 21:00:09)

In reply to a post by ferretuk:

1. Can you confirm that the minimum term for a new customer transferring an existing FTTC connection is 12 months? I believe that BT Wholesale only impose 30 day terms on transfers?

I can confirm its 12 months, which is directly passed on from our suppliers. Whilst it's free for yourself to move to ourselves, there is a wholesale charge that is being absorbed, which needs to be recovered, hence a contract.

2. Can you confirm the cease fee payable in the (hopefully unlikely) event that I need to cancel services without migration? Your website says £40 but your T&Cs say £29.95

A cease fee is payable if you do not transfer an active service to another provider. I can confirm this is £40.00 (inc VAT).

3. Can you confirm any early termination charge fee scale as your website suggests that you will charge the full monthly fee for any remaining period but OFCOM guidance suggests that fees should be lower to reflect that your costs reduce?

As stated on our sales pages, if you leave ourselves whilst remaining months of your contract remain in place, you will be asked to settle the remaining parts of your contract in full.

I am not personally aware of any OFCOM guidances on this matter, but I am happy to be enlightened. If you can highlight some references, I will be more than happy to take up the case and make our suppliers aware also, as that's where our costs are based upon.

Hi,

The OFCOM guidance is perhaps my liberal interpretation of

http://stakeholders.ofcom.org.uk/consultations/addch...

We think that a charge for ending a contract early will usually be fair provided:
-it is absolutely clear before you sign that you risk having to pay a charge if you end the deal early you know how much that charge will be
- the charge will never be more than the remaining amounts you would have normally paid
- it reflects any savings a company might make when you cancel the deal, or anything that they can re-sell

Some ISPs calculate their early termination fees at a lower rate than the standard monthly payment to reflect that some of the normal monthly cost is associated with actual use rather than contractual fees.

Interestingly, the 30 day minimum period for a migrated FTTC connection isn't reflected by any ISP that I've found (yet) Of course, I could be reading line 36 of the BT price list incorrectly!

https://www.btwholesale.com/assets/documents/Service...


Still, i's dotted and t's crossed so I'll think things through regarding a migration...

Hi Martin.

I am interested in you saying your suppliers have a 12 month min term on FTTC migrations.

You not aware both openreach and BT wholesale now only have a min term of 1 month for migrations?

In reply to a post by Chrysalis:

Hi Martin.

I am interested in you saying your suppliers have a 12 month min term on FTTC migrations.

You not aware both openreach and BT wholesale now only have a min term of 1 month for migrations?

Subject to this condition (Where the EU has had an active FTTC service for 12mths prior to migration )
And the FTTC>><<FTTC migration fee has been £11.00(excluding VAT) since Nov 14

Edited by tommy45 (Sun 12-Jul-15 16:28:32)