Thanks for the reply, he was definitely on C&W LLU when he was with ADSL24, Coms must have changed his line over to TalkTalk, which he received no communication that was going to happen, he still thought he was still on C&W LLU
Once they fix this problem with his broadband, he is going to get his MAC and migrate to XILO / Uno, as they (as far as I know) still use C&W LLU (as I am on C&W LLU with Xilo myself).
Edit again:
He has to wait 24 hours to see if they can fix the fault (9.30am tomorrow morning).
Edited by user7423 (Mon 06-Jul-15 17:06:41)