I was given little choice but to start a migration away from Coms last week. I suffered the weekend downtime like everyone else and afterward noticed a severe degradation in performance.

I used to get 6.5 Mbps all day every day with ADSL24 then Coms and now I find during the day I get barely 1MBps. During the night I do get speeds back up to 6.5MBps but can only assume my connection has been migrated to a high contention ratio service.

I monitor my broadband speeds very carefully as I download and upload large datasets for work so I kind of notice that something that should take 30mins to download is now taking 4 hours. It seems to my Coms/Timico are not interested in keeping residential customers and they are trying to get rid of us by degrading our service.

Not forgetting the tickets that never get answered by Coms. And also the fact when you try and call them, the system hangs up on you after 2 minutes!

Coms/Timico do you want to lose customers? Because this is how you lose customers. You mujst not have much respect for people thinking you can degrade your customers experience like this and not have people notice. I'm disgusted the service has fallen so far from what we used to get from ADSL24.

Edited by deleted (Mon 13-Jul-15 15:55:09)

Thanks for the reply.

PM sent.

Hi there,

I'm sorry you're having problems with your line and I know that historically slow speeds have been a problem for Coms customers. But no lines have transferred from the Coms network to Timico yet, so no-one has had any downtime as a direct result of the take-over. It may be there's a fault on your line? Have you contacted Coms - do PM me your details if you'd like me to investigate?

Customers with BT tails have been emailed and start moving over on 20th July. We plan to email customers with TalkTalk tails this week.

It seems to my Coms/Timico are not interested in keeping residential customers and they are trying to get rid of us by degrading our service.

We expect customers will see significantly faster speeds once on the Timico network and we're certainly not trying to force residential customers out. There are details of our packages here in case you're interested in upgrading to FTTC : http://www.timico.co.uk/unlimitedfibre/soho

If we were actively looking to lose residential customers I wouldn't be spending my time answering questions here!

We know there has been a fair bit of damage done over the past year or so to Coms/ADSL24 customers, but we (Timico) have only been in charge a few weeks - please give us a chance to fix things

How can I find out if there is a fault in my line if my support tickets are ignored, (still unread from 3rd July) and while waiting on the phone to speak to someone I am disconnected after 2 minutes?

All I know is my broadband is now a different service with transfer rates all over the place, whereas before it was 6.5 Mbps all day everyday. Something has obviously changed and since I have experienced being on a high contention service before it looks exactly like someone had done that to me now.

The SNR ration, line attenuation and data rate reported by my modem have not changed, I have records showing what they were from months ago. So what other explanation is there for my frankly awful service now other than being a deliberate act moving me to a higher contention service?

Post deleted by RobertoS

Hi,

As I said, if you can PM me your details I can try and help. I know the Coms team are very busy. No bandwidth has been removed from the Coms network ahead of the move of customers to the Timico network.

Neil

Apologies if this partly refers to my consequently deleted post. My excuse is it was plausible.

Thanks for the offer to help but the migration is in progress and I don't want to change my mind. I will report back after the migration to let everyone know if moving to a new provider restored my original bandwidth or not. In the event it doesn't the new provider is significantly cheaper and offers an unlimited service anyway.

I was going to try to phone coms to discuss the last bill but their website in unreachable! Put another ticket in saying I am cancelling my direct debit but who knows when they will read that.

Post deleted by bobble_bob

Thanks for the offer to help but the migration is in progress and I don't want to change my mind. I will report back after the migration to let everyone know if moving to a new provider restored my original bandwidth or not. In the event it doesn't the new provider is significantly cheaper and offers an unlimited service anyway.

In reply to a post by twohydrus:

I was going to try to phone coms to discuss the last bill but their website in unreachable! Put another ticket in saying I am cancelling my direct debit but who knows when they will read that.

You can bet your last £££ that they will read that one and respond quickly, when it come to money they are on the ball 100% when it comes to customer service and problem solving they are totally rubbish. Good riddance to Coms.Com and Hello to Timico, it seems like Neil is starting out well from them with a pro-active participation here in the Forums which can only be a good thing.

Edited by stevepressman (Tue 14-Jul-15 14:04:02)