Steve - are you on bt network or ttb?

I would just like to thank you so far Neil in keeping us up to speed in what is happening with the Timico takeover from Coms.com.

Couple of things have caught my eye that you have said.

1. We expect customers will see significantly faster speeds once on the Timico network

How so? What were the restrictions that Coms had placed on us during our time with them if we were not getting the max available speed?

2. When it is time to change usernames and passwords from the 20th onwards, do we get to choose the username/password or will a username be allocated to us and then we have to change the password anyway?

Keep up to good work so far that you have started on the Forums!

Regards

Steve

Edited by stevepressman (Tue 14-Jul-15 14:17:09)

Hi Steve,

We know that there were lots of complaints about speeds from Coms customers over the past year. We have little info on how things have been run in the past as many Coms staff have left, but we assume there was more customer demand than bandwidth available.

Because most Timico customers are business users our peak time traffic pattern is quite different to what we currently see on the Coms network. So we expect the two will mesh together and when residential is busy business will be quiet and vice-versa. Needless to say we'll be keeping a close eye on things.

Regarding usernames we think that 95% of Coms customers will now be able to keep the same username and password and only those on 20CN realms will need to change. Where they do have to change we'll email customers with the new details which will be the same username but a new realm and a new randomly generated password (to be confirmed by end of this week).

We have little info on how things have been run in the past as many Coms staff have left, but we assume there was more customer demand than bandwidth available.

Coms seemed to promise the world and didnt have the network to back it up. They doubled and in some cases tripled peak usage limits, and reduced peak hours so alot more "unlimited" usage time

Be interesting if speed issues were with people on BT or TTB, as one thing i never suffered with Coms was speed issues but i was on TTB LLU. Was always at the max for my line. I know BT Fibre do have capacity issues so maybe more that than Coms.

Edited by bobble_bob (Tue 14-Jul-15 20:49:49)

I've still heard nothing from either Coms or Timico about the takeover - first mention of it I saw was here last week when I was trying to find out why my broadband was down.
I emailed Timico on 12th July to ask for info, only an autoresponse so far.
I was planning to move to try and move to Uno once their site was back, have had absolutely enough of the rubbish service from Coms and I would really like to be able to watch streaming video again.
A bit of information would have been nice - beginning to wonder if Timico know my account exists.... Coms certainly don't from the way they ignored my last ticket and just keep cutting the phone after every 7 minute wait. Argh.

Hi everyone,

Just FYI this afternoon we're emailing customers with TalkTalk SMPF and MPF lines which will migrate across on 27th or 28th July.

Also a second email is being sent tomorrow AM to those on BT 20CN ADSL, 21CN ADSL or FTTC giving details of the migrations on 20th, 21st and 22nd July.

Anyone wanting a static IP address can have one, they just need to email [email protected]

There's some more info here: http://www.timico.co.uk/supportcentre/coms-broadband

Thanks

Thanks Neil. Didnt get any emails today so guess im off the migration database

In reply to a post by Neil_A:

Hi everyone,

Just FYI this afternoon we're emailing customers with TalkTalk SMPF and MPF lines which will migrate across on 27th or 28th July.

Also a second email is being sent tomorrow AM to those on BT 20CN ADSL, 21CN ADSL or FTTC giving details of the migrations on 20th, 21st and 22nd July.

Thanks

Hi Neil.
Thanks for all your posting.
I have received an email today about the upcoming Timico migration.

I may be reading this all wrong but as far as I know I am on BT21CN Adsl. However, the email I received states that my migration will be on the 27th. I have never had any dealings with Talk Talk.

Which is correct? The email or your post or am I missing something?

Thanks

TTB LLU isnt the same as Talk Talk the ISP. Its using the Talk Talk tech at the exchange but over whatever network the ISP use.

Hi there,

If you want to PM me your phone number I can check.
Around 1/3 of Coms customers were on the BT network and around 2/3 on TalkTalk.