I don't really care why I picked up Timico servers for a few hours. I'm on my new ISP and very happy with it so far. Don't regret migrating for an instant.

Hi there
Apologies for lack of reply, been away for a few days.

In each case of moving a line from Enta/Coms to BT/Timico we've placed individual migration orders. Where we've been contacted by someone who didn't want to move we've cancelled the migration orders.

However, I've now seen 3 different examples where we've cancelled a migration order with BTW, had a confirmation reference, yet the migration has still gone ahead. Obviously in those instances were in touch with the affected customer to help them move smoothly to the ISP they intended to move to. Likewise I have 8 x FTTC 80/20 upgrade orders all in delay at the moment with BTW, despite being well past their confirmed date.

We have a meeting with BTW tomorrow and if we find out something useful I'll share it here.

As we delayed some Enta/Coms > BT/Timico migrations due to customers with faults we'll be doing a 'clean-up' batch later this week, again with a 10 day lead time, so you may see reference to some more emails going out.

We're still on track to migrate the TalkTalk tails onto the Timico/TalkTalk pipes in one-go as a realm-shift on 4th August.

So Coms do use Enta then? Despite traceroutes going over Enta, Coms always insisted their supplier was never Enta

Bit worrying that you cancel a migration and still get moved anyway. Not so bad if they get moved to Timico before their prefered migration took place. But if they completed a migration to their new ISP then the so called cancelled migration happens could cause allsorts of issues

Hi yes,

Coms definitely bought most of their BT lines via Entanet
The TalkTalk lines were mostly direct with TalkTalk

Once fully migrated to Timico all lines will be direct with BT Wholesale or TalkTalk Business.

Thanks

Well I actually got a reply back very quickly from Timico apologising for not having taken me off the email list. So hopefully everything will now be sorted. (Unless I end up in some kind of weird limbo between providers.... which I'm half expecting to happen with my broadband luck.)

Definitely beats Coms response time, they never even opened the last 2 tickets!

So looking forward to getting back to better than dial up speeds in the evenings......

Hi Neil,

We are one of the customers stuck on a 40/10 profile - we reported this to your support two days ago and got a quick response to say you were investigating. But nothing since. I mailed again a few hours ago to request an update. Can you give us an update on when we can see the correct profiles re-established please - 80/20. How can that have gone wrong please - seems like a bit of a major error?

Thanks
Spon

Seems it was Coms database error. Another in a long line of Coms f*** ups

I'm scheduled to be migrated on the 4th (former ADSL24 customer) but having a lot of problems with the connection this weekend, I'm randomly getting a lot of connection timed out errors on different websites. Tracert is still showing going through the Enta network so I assume this is Coms being more rubbish than usual and not related to the migration?

Did you try changing your DNS to Google, 8.8.8.8 and 8.8.4.4 ?

In reply to a post by BatBoy:

Did you try changing your DNS to Google, 8.8.8.8 and 8.8.4.4 ?

That's what the router is on already, I'm getting a mix of DNS errors and simple connection timed out when it does resolve correctly.

Thanks for the suggestion.