In reply to a post by tommy45:

They could of offered it free and i would of still migrated, they got you locked into 2yrs of what could be misery or would be a costly buyout
Price isnt everything to me, But the quality of service inc support is far more important

I would agree with that 24 long months is 23 months too much!
I am looking for another LLU provider myself just now and customer support is critical & UK only based with no 30 minute + call waiting times.



Argggggg

U won't get a better deal elsewhere. I don't hardly use customer service often more average about 3 or 4 times over the last 2 years! And my fibre and phone was fine over the last 17 months. Except few issues over G.INP change over plus congestion slow speed but it resolved in a few days.

considering how temperamental the Openreach networks are and the amount of human intervention there is that can and does affect them, your taking a risk staying with Plusnet under such tight conditions.

Any word on whether FTTC > FTTC migrations are possible or not??

I sent an email over to Pulse8 last night but still not heard anything back .... :/

Currently I need to bin Plusnet, and the only short term solution I can see suitable is Pulse8... however going to ADSL is not a possibility!

I don't have ADSL equipment for a start, but the bandwidth shortage will have a detrimental affect on the home office, not to mention bring the whole house (entertainment, radio, TV....) to a standstill.

I also am a bit confused as to why I have to pay £30 to migrate, I thought that migration fee's had been scrapped these days!

It isn't just having to have a slower more troublesome ASDL service for a short time, but if your FTTC cab is full or nearly full , you may loose the port that you are currently using , Dfould that be allocated to someone else you won't be able to order FTTC and be stuck with ADSL

Edited by tommy45 (Thu 20-Aug-15 12:05:35)

Yeah I know, though I doubt thats going to be to much of an issue for me, but is a risk of course!

Kinda [censored] off though... everyone kept going on about how fast and good the response from Pulse8 where for questions and support yet I've sent them 3/4 emails in the past few months and got nothing back from them!

I don't want phone them as its not suitable and if I have to it will be to tell them I'm [censored] about the lack of replies by email!

The communications I've ever received from Pulse8 is when I entered my email into their sales pages when I was trying to find out pricing some time back and I received an email a week later saying something to the sort of we need your payment info" !

Is it this company you are contacting, or this one?

I started off rather puzzled by the first, but didn't try to contact them. My phone is nicely bedded in with the second.

Edited by RobertoS (Thu 20-Aug-15 14:18:17)

Not sure if you have the correct address or something is blocking the emails getting through but ive emailed a fair few times due to migrating to them a few month back and always got a quick reply

In reply to a post by RobertoS:

Is it this company you are contacting, or this one?

I started off rather puzzled by the first, but didn't try to contact them,

The second link... orthis one even!

In reply to a post by bobble_bob:

I've emailed a fair few times due to migrating to them a few month back and always got a quick reply

Exactly...

Same here. I just emailed pulse8 last week about the phone service and migration from FTTC to FTTC. They suddenly stopped reply! Lack of communcation now.

Maybe they don't want too many customers joined them? They might want to keep it as a smaller isp!

Edited by adslmax (Thu 20-Aug-15 14:49:31)