In reply to a post by sylphe:

Yay.... I have internet at last. So relieved I don't have to go and stand on the water tank again to check my email.

Just curious though..... if this happens again between 4th (when the Talk talk people are migrated to Timico) and the 10th (when I get migrated to Uno)... what happens? Is anyone going to fix it? Does Coms still exist in any form? Technically I'm still their customer until the 10th, but they no longer appear to have any kind of customer response.

I think I'm up and running here as well as I'm able to get to sites I wasn't before.

It looks like this issue is unrelated to the migration so if it happened again it would hopefully be sorted reasonably promptly since it's affected a reasonable number of people although as you say, who knows with the level of service coms seem to offer. I really need to get onto finding a suitable alternative, I found ADSL24's technical support to be very good and spend a lot of time banging my head off the table when dealing with other ISP's for other people, don't want to be doing that for my own connection.

John

Well isn't this nice...again. I've had no internet access of any description since the early hours of Sunday morning like, I gather, most of you. So, after struggling to get online on my 3 inch mobile screen I discover, apparently, that Coms users are now going over to Timico! No notification, no emails, no letter by snail post, usual stuff. Nice, thanks Coms, will I be glad to see the back of you lot.

Meanwhile, what's going on? Have I been changed over? Am I still on Coms? Do I need a new username or password or change my router details? And what are the T and C's on Timico? What's my user allowance and can I still download what I want 'unmetered' during the same hours and what are those hours? How do I get into 'My Account' on Timico, assuming there is such a thing? And how do I contact Timico to report a fault?

What a fiasco, only in this country could they get away with it....

<muffled scream>

Back on the internet too. Lost the added speed (about 0.5Mbps), but got the whole internet back.

Did you get the "Welcome to Timico" email many months ago?

In reply to a post by My_brain_hurts:

Well isn't this nice...again. I've had no internet access of any description since the early hours of Sunday morning like, I gather, most of you. So, after struggling to get online on my 3 inch mobile screen I discover, apparently, that Coms users are now going over to Timico! No notification, no emails, no letter by snail post, usual stuff. Nice, thanks Coms, will I be glad to see the back of you lot.

Meanwhile, what's going on? Have I been changed over? Am I still on Coms? Do I need a new username or password or change my router details? And what are the T and C's on Timico? What's my user allowance and can I still download what I want 'unmetered' during the same hours and what are those hours? How do I get into 'My Account' on Timico, assuming there is such a thing? And how do I contact Timico to report a fault?

What a fiasco, only in this country could they get away with it....

<muffled scream>

You can see a sample of the letter in the opening post of this thread, it's much the same one I received. For most people it looks like there shouldn't be any change with a brief disruption in service with a possible router restart being the only expected issue. My migration isn't until Tuesday so will see how well that works in practice.

Nope, first I've heard of anything happening was tonight when I accessed the net on my mobile! Had no knowledge of any of this stuff and been way too busy lately to mess about on forums to see why I've had the odd ADSL problems so totally unaware of going over to Timico at all. Anyone remember the opening minutes of the original Hitchhikers Guide to the Universe? Just sitting here wondering if I'm going to have any internet access tomorrow, just what I want in the middle of sourcing building materials and tools...

Could be Coms dont have an uptodate email for you. Best to email Neil on here who works for Timico

hi bobbly bob, how ya doin?

Yeah, oddly enough I just checked my old Coms account details to check what email address it shows and, although I changed the email when Coms binned their email service last year, it shows the updated address and the old adsl24 email address but won't let me update it. I wondered why I never had so much as an invoice from Coms for ages but been so busy this past year it's not really bothered me. Commonsense would have been to send a snail mail to every user, I for one had absolutely no idea we were going to Timico until tonight! Grrr...

Im good thanks. You? I thought you had left Coms as not seen you on the forums. I got out just before the Timico takeover a few months back. Thought i was one of only a few left but seems more stuck with them than i thought

Heh!

I knew. And I've been on Plusnet since 2012, never been on COMS, never been on Timico.

(OK, I'm just having a bit of fun, but the above is true. Fortunately for me my working life is years past ).

Oh - and your connection and contract should stay as is. Just a different supplier. But as others have said - Neil needs to know your current email address and your ADSL24/COMS username. A few people do need new usernames and passwords, but not all.

Edited by RobertoS (Mon 03-Aug-15 00:56:07)