I'm feeling 'harrassed' Betty, I think the cat did a whoopsy in my beret, lol.

Wasn't expecting to find my ISP has changed/is changing once again and found that out only by accident because I urgently needed to get online and was trying to find why I was off air (yet again). It couldn't come at a more inconvenient time, I'm up to my eyes in building work, last thing I want is not to get important emails I'm waiting for etc. I was all set to leave Coms too, like many who did, but I got diverted, other things took over and Coms 'settled down' and changing over seemed less important. I keep promising myself I'll run a campaign to get the Regulators to force telcos to sell us 'wires only' just for internet access, it's just a complete ripoff being charged monthly line rental for a phone I never use.. but that's for another day!

Getting too old for this stuff...

Morning all,

Really sorry for the issues experienced yesterday.

There was a routing failure within the old Coms network that affected some customers who have lines via TalkTalk. The complexity in resolving it came from trying to un-pick where the issue was without having access to the network. Coms outsourced much of their network to two third parties and the issue was between them but *looked* like it was a TalkTalk issue. So we spent a frustrating day trying resolve between three different third parties. We think this is fully resolved now so would be interested to hear if anyone is still having problems?

This highlights why we're migrating everyone off this complex network onto our own network where we have visibility and direct control of everything.

Anyone who's received an email saying your line will migrate on 4th Aug, that is still going ahead and it means you have a TalkTalk SMPF or MPF broadband line. You'll be able to keep your same username and password when your line moves across.

Thank you to everyone who sent me the details yesterday as this helped prove where the issue was.

Fascinating/aggravating to read all this. I am an old ADSL24 customer who has suffered under the incompetence of comsplc. I had absolutely no idea until I saw this thread that I was now with yet another telco. I have received no email telling me this that I can find. I have certainly not been advised of a date when I will be transferred to the Timico network. God help me for being an innocemnt seeker after decent broadband.

So yesterday, when the network went down, causing me untold frustration and, today, a lot of extra work to catch up on the data I msised, I tried calling all the coms numbers I had. All permanently engaged. So I had absolutely no idea what was going on. This really is disgraceful. And now I am with another provider (apparently) who like coms specialises in business customers. Not at all happy. Shall be looking urgently into my options (once I have recovered from yesterday's appalling screw-up).

Sorry about yesterday's problems. While we do mainly focus on business customers we also have several thousand residential customers and have done so for 10+ years.

Can you PM me your line details and email address please and I'll see whether your line has been migrated and will send you some more details?

Thanks

Wonder if thats why Coms always denied their authentication servers were screwed when for almost a year every few weeks customers would get authentication errors and no connection for up to an hour. If there are 2 or 3 third parties must be a nightmare to sort out

I will get migrated on 4th so I guess I am on talktalk line.
Does that mean I will have a different line after that?
Any chance for better pings or it has nothing to do with that?
Sorry for newbie questions

Hi there

You'll still be on exactly the same physical line, same network port, same copper etc. But basically TalkTalk will re-point one end of the 'pipe' from the Coms network to the Timico network. So your line characteristics should remain exactly the same.

If after the move your line has changed in any way or you're not happy with it, by all means contact [email protected] and we'll be able to fiddle with it or raise a fault as appropriate. The lines switch from Coms to Timico on the 4th, but TalkTalk's systems won't fully update until the 5th so there may be a short delay in raising a fault if we need to.

Hope that helps

Yeah, like My_brain_hurts I only found out about the move when I came here a few weeks ago to try and find any info about a problem. No email notifications before that at all - and I've never changed my details with Coms.

So... between the 4th and the 10th whose customer am I, Coms or Timico? Anyone?

They never did fix that did they ... and we put up with it for months and months - if you reported it nobody would have had a clue what you were on about, so from what I can see, those left are going to get a much better service when moved over to Timico

Hi there,

On the 4th your line will move from the Coms network to the Timico network. But Timico already sort of own Coms Telecom, so your contract remains unchanged.

So between now and 10th you're still a Coms customer, paying Coms but your traffic will route over the Timico network.

Hope that helps.