remote reset router 5 times, even physicaly turned it off and on again, still on coms via enta

I believe Neil said Timico were forcing sessions to resync so users didnt have to manually do it to switch over

And Ninereeds, did you get an email to say you were moving today?

Edited by bobble_bob (Tue 04-Aug-15 22:24:17)

pretty sure the email said for migration today, though cant check as it was deleted by mistake in my monthly inbox purge

Ah, but do you also purge your Trash/Deleted folder?

unfortunately, yes

checked this morning, now its migrated over

Incidentally we're aware a few customers are seeing higher latency than previously.

We actually have a temporary route in at the moment for about two weeks while we're upgrading part of our network. This is sending traffic 'the long way round' and is just short-term.

Are all users off the Coms network now then? Must say apart from a few issues with some users, for a mass migration going on these forums it appears to have gone smoothly for you

Problems with my /29. It turns out that I was migrated sometime today while I was away. I hadn't been sent any details of my new /29 allocation, but after a phone call to Timico, I was given then, and this was followed up in an email.

The problem is that the start IP address of my block is also the WAN IP of the ISP (Timico). They used to be separate addresses, quite distant from each other. This doesn't play ball with my Belkin modem, and as such it's mucked up my network until I can spend time diagnosing.

I've cobbled together a working connection for the next few days until I have the time to sit down and trace the problem and configure the modem differently to be able to work with what I've been given.

RWJ

1. How do I find out if I am one of them customers going "long route"? Wiling to wait if it's only temporary.
2. Do we need to make any changes to the payment method? Keep the direct debit for Coms active?

Thanks Neil