Thanks, still a few hundred customers left on Coms/Entanet for various reasons. Those will all be moved to Timico, ceased or migrated to other ISPs by end of August.

Still got a few customers who should be on 80/20 FTTC but are on 40/10 profiles but we're fixing those one at a time. Had a few issues with mis-matching addresses or conflicting orders.

Biggest issue from customer perspective is where people been on holiday and not been around to re-config routers for change of IP address which has caused some business customers particularly a fair bit of hassle. But we've tried to do what we can to make this as smooth as possible.

Hi there,

1) All Coms customers on TalkTalk lines affected for next 10 days or so. I'll post here again when the work has been completed (basically some traffic bouncing from London to Manchester and back to by-pass a box that is being upgraded).
2) No need to change DD details yet. We've contacted some customers to change billing but not others. We'll contact you if/when you need to change

Thanks

In reply to a post by Neil_A:

Thanks, still a few hundred customers left on Coms/Entanet for various reasons. Those will all be moved to Timico, ceased or migrated to other ISPs by end of August.

Still got a few customers who should be on 80/20 FTTC but are on 40/10 profiles but we're fixing those one at a time. Had a few issues with mis-matching addresses or conflicting orders.

Biggest issue from customer perspective is where people been on holiday and not been around to re-config routers for change of IP address which has caused some business customers particularly a fair bit of hassle. But we've tried to do what we can to make this as smooth as possible.

Neil,

I'm one of the non-business customers with routing problems since I got shifted to your /29. As I wrote last week:

"The problem is that the start IP address of my block is also the WAN IP of the ISP (Timico). They used to be separate addresses, quite distant from each other. This doesn't play ball with my Belkin modem, and as such it's mucked up my network until I can spend time diagnosing."

I have two ADSL2+ modems, one Belkin, the other Linksys, and both are having problems routing on Timico. I've had various different /29 over the past 10 years my exchange has had ADSL, and each time there's been no problem preforming the changeover on my network. Until Timico took over Coms and gave me a new /29. Each time I had a change of /29, all I'd do is change one entry in my modem's config file -- changing it to the new IP for ex 4.5.6.2 (where my new block is 4.5.6.1-8) from 1.2.3.2. The WAN IP that my modem displays -- and is what the ISP gives me when I authenticate on their network -- is quite far from the /29 block that they allocate me. Timico are different. The WAN IP they give me when I authenticate is the start IP of my /29. This is what's causing problems.

Strangely, if I configure the modem to, say, 1.2.3.1, and my iMac to 1.2.3.3, I can use the iMac to connect to the internet, but the modem is invisible from my side of the network. I can only configure it externally via tethering something to my Three mobile phone. Additionally, nothing else on my network can see the modem on 1.2.3.1 thus my wireless router (which is a separate device to my modem) can't see it, thus I have no home wifi. I've been relying on using Three's mobile data since a week, so I dread what my bill is going to be like.

This could be resolved if Timico allocated me a WAN IP on authentication that was distinct from the /29 they allocated me. I have tried taking this up with Timico support, but they don't understand the problem.

Help!!

Richard

Edited by the_gog (Tue 11-Aug-15 15:43:28)

What netmask are you using?

In reply to a post by BatBoy:

What netmask are you using?

255.255.255.248. It's what I've always used with no problems over the past 10 years.

Edited by the_gog (Tue 11-Aug-15 17:04:29)

I'm confused by your example using 4.5.6.1 and 1.2.3.1.

I would expect this http://jodies.de/ipcalc?host=4.5.6.0&mask1=29&mask2=

In short, because that was Zen's support's advice. Do not set the modem on a /29 to the network address ie 1.2.3.0 in my example. It's always been set to the second IP address in the /29 and it's always worked, I could access the modem's web interface. This was the case across ADSL24 and Coms (when they were up). Timico are the first ISP I've encountered to allocate the first IP address of my /29 as their WAN IP.

I'll look at hacking around a bit more later tonight. A headache I could well do without.

Presumably Zen give you a separate static IP and a routed subnet?

I imagine the modem gets the WAN address and your other devices get the host addresses.

I have no idea what Zen gave me. All I know is that they gave me that /29, and this was the same set-up with ADSL24, ADSL24 post-Entanet, then Coms. Timico must do something completely different.

So, is the problem that you can't access the modem from the LAN but you can from the WAN? Is that because you need loopback configured on the modem or because you need to allocate a LAN ip address to the modem?

Can you access the modem by using a VPN instead of having to use a tethered mobile phone?